We bought a 2019 NX 300 in silver with black interior on Nov 19, 2018. Bob Delaney worked with us the most with pricing from Randy for Costco members. Bob was great-pleasant, patient and more than helpful with my disabled husband. He went the extra mile to make our experience pleasant. I was not looking forward to purchasing a new car as in the past they have not been pleasant. Although we were there for 5 hours (which is too long)it was well paced until the last hour when we all became tired. Alan in finance was helpful in offering a lease option we hadn't considered which we took. We're so glad that Carlsbad Lexus was a Costco approved agency as we live in Carlsbad and it saved us from running around the county. Thank you.
While searching for a certified pre-owned Lexus, I found Lexus Carlsbad had a 2016 Lexus GX460 (Premium Package) and decided to go visit the dealer to take a test ride and look the vehicle over. The Used Car Manager (Ted) and Salesman (Rick) was nothing less than exceptional service and care.
This is my third Lexus (two new, one used) purchase from Lexus Carlsbad since 2005. Why? Because the sales people are not those of typical sale people from other dealers - they are honest and do not apply any pressure to make you feel uncomfortable or push you into a sale. Ted and Rick were the best ever encountered and I truly appreciate their patience answering my questions and working mutually toward the purchase.
I purchased the Certified Pre-owned (CPO) 2016 Lexus GX460 (Premium package) that had 35k miles on October 22, 2018 and "enjoyed" every minute with Ted and Rick.
I highly recommend you visit Lexus Carlsbad and ask for Ted or Rick (if looking for a used vehicle. I'm sure Rick will have his fruit basket and Ted will have his humor and both will to share with you.
No complaints, all praise and compliments! I admire carmax business model, and them having a no negotiation rule is a beautiful thing. Ray was my consultant and we sold our 2012 forte to buy an suv. Message me if you have any questions and I will answer them.
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