After posting my negative review and experience I recieved a call from the dealership GM and service manager. He asked for more details about what happened and reviewed the history on the service record. They were genuinly concerned and after our discussion asked if I would send the invoice for the repair that was done by the outside service center. The following day they called me again and agreed to credit me the full amount of the work that was done.
Great example of turning a negative into a positive.....I appreciate their standing by their dealership and doing the right thing.
I have been going to Rallye Lexus for years and I keep going back since they make getting a new car a completely Wonderful Experience. My salesman Anthony is great to work with and while I have the car the service dept.does a great job helping me keep it in tip top shape. Pam my service coordinator goes out of her way to make my service experience a pleasant one and if she happens to be outJoanne is there to help me.
highly recommend taking a look at any car that Westchester Auto Exchange has in inventory. You will find only quality cars at reasonable prices. No junk cars from the auctions on this lot. I went, I looked, made a deal and bought the car. Jay made the process extremely easy, taking care of the taxes and DMV paperwork. He stayed in touch throughout and even handled my special requests gracefully. His ads are right on, with honest pictures and accurate descriptions. Certainly give WAE a look. When you do, there's really good chance you'll find your next ride there.
Steve was professional and to the point. Did a great job of explaining the car, how it works, the dealership etc. He was helpful and to the point. Anthony was efficient, organized and the paperwork was completed efficiently. Overall a great experience.
We recently purchased a Subaru here for me and when my husband got into a car accident and needed a new car we knew just where to go. Anthony and Rich are amazing. They were so wonderful and walked us through everything step by step. You never feel like you are being taken advantage of here, but genuinely feel taken care of. Our girls love it here and the staff were so kind and patient with them as well. They felt like honorary employees :-). We always felt welcome when we walked through the door. We know where we will direct our business if the need ever arises and we know where we will tell our friends to go. We appreciated the professionalism and care we received at Brewster Subaru!
Buying a car from J&M was the best car buying experience by far! I worked with Vinny who was more than patient and accommodating with me. Being a young female trying to buy a car can be very difficult, but Vinny made my experience easy and smooth. He was honest about any and all details in regard to the cars. He dealt with me calling him multiple times a day to ask questions or even just check on the status of my vehicle being ready! He did his best to make sure I got my vehicle before the holiday. He made sure he put me and my child in a safe, reliable vehicle. I would highly recommend J&M to anyone looking to purchase a vehicle...in fact, I already have! :)
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