I worked with Andreas Tsirikos and Layla Pouya during my recent visit to Lexus of Silver Spring. As a returning customer my expectations were once again exceeded by the Lexus professionals at this dealership. This is a first class operation and one that I would highly recommend to anyone in the market for a Lexus.
The dealer, Ajay knows just what I want, what I can afford, and makes it so fast, that you just love the whole experience of buying a car from him. I used to get sweaty palms when it came to buying a car. Now it's like Christmas! Daji allowed me to watch the Redskins play while he finalized the paper work, which was accurate, precise and done within minutes. Laleh, went searching for something for me to eat while awaiting for the policy documents. A great team.
Leo Inglesby helped me to purchase my new Lexus RX 350. He is an excellent and knowledgeable sales person. He was very friendly and patient , and answered all my questions and tried to accommodate all my wishes. I would recommend him very much, and I would love to go and see him whenever I go for my car service.
My wife and I had the pleasure of working with Sam to lease our new Lexus SUV. We had visited a couple other dealerships and the service we experienced was poor. When we met Sam we explained what we wanted and the fact we had limited time for the test drive. He got us in a car relatively quickly and off we went. He gave us the run down of all the features while ensuring we got back in time for us to head out. Over the next couple weeks he stayed in touch without being pushy so we know when the time was right Sam was our guy. He even went as far as delivering the car to our home. This is the 8th car I???ve leased/purchased and it was hands down the best customer service experience I???ve had. Kudos to Sam.
Based on my research, Lexus of Silver Spring gives the best price. So I went there to look for the car I want which is the NX. Luckily, Joel was the first person to greet me. He was very helpful and courteous. Plus, I got the car at the price I wanted. Very Happy!
My Service Counselor Andy Yankavich always goes beyond the expected and provides outstanding customer service. His consistency is the reason I continue to use Lexus of Rockville to service both my Lexus vehicles.
For 5 years now Jose Miranda at Lexus of Rockville has been an outstanding service advisor for all of my service needs.. He???s responsive, communicates extremely well, and provides outstanding customer service.
I bought my Lexus from the Rockville Lexus dealer one year ago and have experienced nothing but EXCELLENT service from every department I???ve interacted with??? sales, finance, and service. The sales and service teams at Rockville Lexus made buying and maintaining my car easy.
Lexus of Rockville gave us 2 free servicing services for the first 10,000 miles. These are free but turned out to be the best! Our car now runs perfectly, including the music stereo system. Kudos to Lexus of Rockville! Thank you.
Because of my service experience with my previous Lexus, I purchased my new Lexus 350 RX from this dealership and I continue to go there for all my service needs. My experience this time was no different - very responsive, timely, professional & dependable. Jim Baker has been my Service Team manager for last 7-8 years and he is someone I have come to trust and rely on. It is a good feeling to deal with a stable team and not with new service team managers each time. Thanks.
Best servicing ever. The first 10,000 service is free but was excellent: my car operated like new and the dealership even adjusted the stereo music system to perfection. Kudos to Lexus of Rockville. Thank you.
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