I have purchased many luxury cars over the years. This was my first experiemce with the Napleton group. Rachel Mason was professional , responsive and friendly at all times. Her follow up was also top notch. Could not be happier with the experience. Overall, 10/10. Your business manager was also fantastic, informatve and friendly.
Excellent setting and no hassle purchase and dealing with Edgar. Very surprised to experience such a smooth handling of vehicle purchase at an EXCELLENT dealership in this day and age. Mike in Finance was superb and so easy going gentlemen! Came away with excellent customer experience so much so that we would visit this dealership again for vehicle purchase even though it an hours way away!!
Service was great , except when I got to GreenRiver Rd and Spring Valley my low tire light went off and Lucus Oil was close, so they aired my tires up as my back two tires were low after having my tires rotated and told the air in my tires had been checked.
Great place to get a vehicle! They greeted me timely and made me feel welcomed. They took their time with me, didn't rush or push and helped me find a vehicle for my lifestyle, budget and one I loved. I will forever be a Jeep driver.
Just happened to stop by the dealership. The sales people were very courteous and knowledgeable about several cars on the lot. The sales manager guy was very hands on, went over a lot of options that could be ordered
Paul was exceptional! The car was exactly what we wanted and exactly as he described. I have never purchased a car with so much ease. He took very good care of us from start to finish and the deal we received was increcible!
I highly recommend this dealership. Internet folks on top of their game. The new management team worked the numbers for me as I requested and put me in the exact vehicle I was looking for! Overall great experience.
Rhys makes the purchase and, in my case, transport, as easy as possible. The Maserati was represented perfectly and couldn't be happy with the value. Do not hesitate to purchase a vehicle from this dealer
My experience at the dealership was very pleasing and the dealer was very knowledgeable to me,I would recommend his service to all my friends when they're ready to make worthy transition. Now my SUV is like my last name CARSWELL
Dan Rusinik is our choice for our service maintenance. He is very knowledgeable and polite. He seems to know almost everything about the technologic aspect of our Lexus 5x 350L. We had some problem with the passenger door not locking. He fixed it and also showed us how to do it our selves. A picture is worth a thousand words. We recommend him highly. Sharon and Richard Jenson
New to the brand, we visited this location after having a less than satisfactory experience at another local Land Rover dealership. I called to inquire about Velar that I was interested in on their website and wanted to confirm that it was in their inventory. I spoke with Cat and she was fantastic to communicate with. I made an appointment with her to see that and another Velar. Cat was prompt, knowledgeable, courteous, and made the process of leasing a Velar that we wanted as seamless as possible. Would definitely recommend this location and Cat if you are considering a Land Rover - Jaguar.
I am the happy owner of a Lexus sedan and have purchased fourvehicles, over the years, from this dealership and it’s predecessor. My service representative, Tom Miller, has stayed the course and the service has just gotten better and better. My most recent visit started with a recall repair but I decided to have the oil changed and the car detailed - and am absolutely thrilled with the detailing result, not to mention the friendly, efficient and courteous treatment provided by everyone I come into contact with, during every visit. We love our Lexus and this dealership plays a key role in maintaining our loyalty to the brand. Thank you for understanding with customer service really is about.
Everything was great service wise and only reason giving it a four is because they only have one shuttle guy going and the wait can get excessive. So if your taking a shuttle plan to wait a while during busy times. I would recommend hiring a 2nd shuttle driver so the one doesnt drive all over town causing delays.
I had a 2003 Mini, and I finally was ready to let her go. It was a scary prospect to upgrade, and I had NO idea how much cars had changed!
The process to identify the car was the hardest part. Once I contacted Mini of Marin, it was easy from start to finish. So grateful for the experience, and I LOVE my new Mini!!!
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