I hate dealerships and I typically try to buy private party when I can but Carl Black has changed my opinion on the entire experience. I couldn???t find what I wanted anywhere until I found Carl Black. The sales team is super friendly and very knowledgeable. I felt no pressure and knew I was being treated fairly. The used car selection top quality, not like those pop up stores you see lined down the street.... Matt Hernandez in used cars was very up front and Eric in finance found me a better rate than even my own bank would offer. A++ will be a repeat customer.
Love my Lexus
by Malee from Las Vegas, Nevada
September 12, 2018
I have loved my Lexus IS 250. Sporty but comfortable! Fits two car seats in the rear. I get lots of compliments on my car! This car is very smooth and reliable and is fun to drive!
MyService Advisor is Derrick Howard. Each time I take my 2016 Toyota Highlander Platinum in for service I am greeted in a very friendly manner and rapidly receive a detailed assessment of my vehicle service needs.
Mr. Howard is very Customer Focused, a consummate professional and provides intelligent easy to understand explanations with frequent follow up while I am waiting for completion of service.
Without any doubt, this is the “Best” Automobile Service facility I have ever engaged. Derrick Howard deserves much of the credit for my satisfaction with service from Nalley Toyota of Roswell.
Very comfortable performance sedan.
by medlife from Winston-Salem, NC
January 1, 2019
Great performance and enjoyable driving sedan. Lexus has definitely got it right. I have owned several Lexus sedans and this is my favorite from the stand point of affordability, performance, and space for all our needs.
ALM has gave great service and showed me fantasic deals. Especially this one employee named Mohamed. He was the first one who came to me with a smile on her face. He also recommended me which car i should get with the best deal. I really recommend this car dealership and have a great day.
Most reliable car I Have driven
by lexusfun from Fishers IN
December 14, 2018
This car is wonderful , met all my comfort needs , smooth ride, exterior and interior is in perfect shape, low mileage, has 2 keys
Duane was great to work with and never said no to any requests within his control. Got my A5 ready and my wife enjoyed his personal touch!
Lexus has not kept up with the technology
by Lexus gets a B from Springfield, VA
January 4, 2019
I would not buy it again. The new Fords as well as the BMW's and other ares are more focused on innovation and user needs. Even Lexus Navigation maps are very out of date and they refuse to use Google as a source.
Lionel Amachree was a huge help. His customer service is what you look for in a cars salesman. He answered every question I had and was very friendly. His help is the only reason I walked out of the store with keys in my hand.
by Dee from Algonquin, IL
June 6, 2018
This is a beautiful car inside and out. It really stands out, handles well and fun to drive. The hp is more than adequate, I can't find one thing I'm not completely satisfied with in the 1 month I've had the car.
Best service and experience by far. I was very happy.
by Stevensmichel4 from DealerRater.com
December 5, 2018
Could not have asked for a better and friendly sales representative like Clara. She was amazing and Sam was great. They both worked to get to make sure my experience was an amazing one. I was pleased with their service and diligence. Thank you Clara and Sam. I will see you guys again.
Lexus GX 460
by Maisha from Gloucester Township, NJ
December 28, 2018
Love this SUV! Rides smooth and comfy. It's a total different experience for me and I love it. I have to get used to the size still but that slowly but surely happening. It was purchased used but looked as if it was a 2019 as opposed to 2016 with only $23K miles on it. No regrets on this Lexus and so far, others love it too!
Mr Jaffer was very responsive and professional. However, there was a substantial scratch on the car below the passenger side door which was not divulged, and for which Drive A Dream refused to assume responsibility after delivery from GA to FL by car carrier. Initially they tried to blame the car carrier for the scratch. However, after critical, frame by frame review of the video of the car that they sent initially, the scratch can be seen, proving that it was present from the outset. It subsequently cost $300 to repair, which I feel should have been reimbursed by Drive A Dream. However they refused, leaving a bad taste in my mouth about the whole transaction.
by ST from USA
November 28, 2018
What's there not to like, soft ride, good acceleration and braking, fit and finish is second to none, mechanically similar to Avalon, easy and cheap to get it fixed if needed. Uses regular unleaded which is big plus. One of the best warranties out there although I doubt you'll be needing it, very reliable.
Well recommended! I had a price and in mind and they matched it! I would deal with them again any time! T was worth the drive from Alpharetta.
by RaveDave5000 from Vista, CA
January 8, 2019
This vehicle has a lot to offer in the spectrum of stylish exterior and a cockpit essence of the interior. Similar competitors in this segment have a more kick, and maybe better gas mileage. In 2018/2019, achieving 24 mpg on average with premium gasoline for not much speed feels terrible. I am currently downsizing this vehicle for something more practical.
A great experience. The best Alexis is very kind and did an excellent delivery and walk around review of the car. Mike is also a class act. Last but least the dealership is spotless clean. I should move in. Ha ha
Family SUV Love!
by OhioMom from Columbus, OH
December 14, 2018
Absolutely love the Lexus GX Luxury. We have owned several SUVS including an MDX, Explorer, Lexus RX330... This one was love as first drive. We have known Lexus to be one of the most reliable brands we have owned, but with children I didn’t want an RX again. I looked at Range Rover, Mercedes and Infiniti because we knew we wanted a larger sized SUV. I also wanted the “captain” seats in the middle. This car is loaded with features... Enough technology to make a tech loving family happy. I love the fact that I can start my car from an app. I love being high up off of the ground to see around traffic. I love the soft leather. We have had so much fun and so many compliments on this beast. Not regretting it. For those who say the ride is bumpy... it is slightly, but not more than any other pricey SUV. It’s actually pretty smooth. It’s a tall vehicle. It’s got a truck-like vibe with all of the luxury and bells and whistles you expect from Lexus. That’s what we wanted. We have the Luxury Sport package— only because this car was available. I would have been happy even without the spaceship like buttons and rear heated seats. Overall this family of four is in love.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Noisy and legroom
by DJ from Toronto, Canada
January 12, 2019
Very noisy on road and not enough leg room.
Quite surprised that this type of vehicle is so nosy on road (after the second set of tires) and that legroom is insufficient.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
by Britt from New Castle, PA
November 30, 2018
I love it. It is reliable, good in the snow, and a great car to drive to work and other areas. I have always owned a Lexus and I won’t own anything else
Usual bait and switch car ad. Ad stated 21k for a Ford Mustang GT but when contacted the price was 30k. Talked to a sales rep about other cars in inventory and literally every car she sent info on was priced over the budget we discussed.
by Lexlove from Florida
January 11, 2019
I made the right choice by purchasing this vehicle. I love all that this vehicle has to offer. I will stay with the Lexus family of vehicles
Very easy to purchase, the entire thing happened over email and the papers were signed via overnight FedEx. Less than 1 week later, the car was in my driveway. It does take longer than a traditional dealer, but you don't have to sit there for hours while the paperwork and financing takes place. The car came in immaculate condition, no paint chips, no scratches. Interior was perfectly detailed and cleaned. Good price, low mileage, clean history report.
First Lexus I have owned
by Michael Kinslow from Titusville, FL
November 25, 2018
We wanted a well appointed, comfortable riding and driving, excellent safety features car. My son owns a ES-300 and my cousin owns a RX 350 and has had many years of excellent owner experience with their Lexus vehicles. The RX 350 was our first choice in the various models because we like it's mid sized SUV styling and features. We are very pleased with our purchase and believe we will have many years of reliable service from this vehicle. We subscribe to Consumer Reports and the RX 350 has top level reviews documented in new and used vehicles.
Julián was great. We didn???t have to haggle any prices. You pay exactly what they say your going to pay. He was very honest with us about the cars history. We were very happy with the customer service and the price
Best reliable car I had. Beautiful design.
by Russo from Orlando, Florida
January 10, 2019
The car met all my expectation. Best thing of the two worlds. A luxury of a sedan with the style and performance of a sport car.
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