I had an appointment originally scheduled for a Monday at 10am but I was told at 8am that they had to cancel it because a mechanic called in sick. I informed them that I took off work for this appointment so they offered me a loaner and told me to pick it up on Tuesday before 845p and they will work on my vehicle on Wednesday morning. I was also told that I didn't have to worry about returning it with the full tank of gas that it had in it. Melissa text me almost daily to give me an update on my vehicle. She was always very professional, helpful and accommodating. My vehicle was serviced for a whole week and when she text me that it was ready she said they cleaned it up for me and I didn't have to pay the usual $100 deductible. I also had a thank you card waiting from Melissa and a small gift. This is the best service I have ever received in the 20 years I have owned vehicles. I love this dealership and will be back to purchase another Lincoln within the next couple of years and will have all of my services done here.
I had an issue with my new vehicle. They got me in for an appointment fast. Scott even set me up with a courtesy vehicle as I had no other way to get around. My problem was solved in one day and the next day I was back in my new truck! Thanks Scott!!!
Great Customer Service. If you want to work with a easy, honest, salesperson talk to Elizabeth in internet sales Ask her to hook you up with Pedro. He is very understandable and will walk you through the car purchasing process . Will be sending my friends and family up there.
So far I have never been disappointed with the customer service at Napleton/Lincoln in River Oaks. They are professional and always ready to begin service at the scheduled time. The waiting area is spotless as is the ladies room. I highly recommend them for service and will probably do my next sales here as well.
I was looking for a Truck for my business and stumbled on a few that they had online. They had quite a vast selection to choose from. Overall very happy with the van I bought. It has been great so far for the last 6 months. No issues. Definitely recommend to check their selection of vans out. I will be trying them first on my next van.
Just I received a excellent attention and service and fast service installation super clean ,I love when they return the car super clean
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