We did a lot of research and new what we were looking for. The associate (Dan) made us feel that he was buying the car with us, making sure we were comfortable with our decision and no pressure. My one gripe overall is that cars that require a fob in lieu of a key need to come with two up front or the other one sent later to us (at my expense) rather than me having to make another trip to have another one made.
Jeff and his team are the besr to work with! Always customer needs and lifestyle in the forefront. They always make sure the vehicle is Perfect. I wouldn???t even consider buying one of my most important and expensive possessions from anybody else. I trust him implicitly.
Angela is a genuinely nice, knowledgeable salesperson. She took great care of us and was professional through out the whole process. This is our third car from Sill Terhar Ford and we have been treated very well each time.
We had the pleasure of working with Jeff Callies. He was prompt, professional, and helpful. We did most of the deal via text and phone which made the time we spent at the dealership next to none. No nonsense and friendly. Our finance person, Tom was also professional, friendly, and helpful. From start to finish, we were well taken care of.
After driving my car that I got when I was 16 for the past 13 years, I was a little rusty on the car buying experience. With friendly salesmen who weren’t pushy, I was able to make a deal in a relatively short period of time and felt great about my experience.
The staff that I dealt with was friendly and knowledgeable.
....after a great test drive and a review of some cosmetic issues I went home to assess the pros/cons of this. I followed up the next day via email with several questions and never heard back from them....
Contacted salesman Mark Pain about a used car I saw for my daughter. He was fantastic to work with, provided a very easy purchasing experience, and even worked with the service department so I could examine under the car. The car was nice and a fair deal.
Our salesperson was Aspen , She was very easy to work with we told her what we wanted where we wanted to be at payments, She got us the vehicle we wanted and where we needed to be with payments. Aspen made the hole transaction very easy. I would recommend her to everyone looking to buy a vehicle.
I purchased a used vehicle with an as-is condition status. The service engine light came on three days after purchase. I contacted the dealership and they made a good will one-time exception and fixed the problem. First class!
I had a nice experience at EchoPark. They did not pressure me at all. They let me take my time and make sure this was the right decision for me. Facilities are nice, cars are in great shape. Overall a very good experience. I would recommend EchoPark for sure.
The last two times I have been in for service the customer service reps act like they are doing you a favor by helping you. They sit behind their desk and don’t come out into the garage to greet you when you drive up. When I walked in to where they are seated they all just sit there and act like you are interrupting them. My lease is up in a few months and their customer service has me thinking about going elsewhere for a new car
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