This 5 stars in for one employee in particular. Tim Gardner in the service dept. My little story... I had recently purchased my vehicle on April 1 & had to return it on April 4th due to the speakers, window and a little idle. It was now 4/16/2018 and my car was still not finished because the speakers were missing a part that need to come from Korea, they told me my car would be finished no later than Monday and that was a promise...So long story short everyone I spoke with said they would call me back and help me figure this out and no one did, they called with the same info about waiting for a part but no new news. Thankfully I called in 4/17/18 to check on my vehicle on when the part will be in and Tim (which was my first time speaking with i'm through these couple of weeks.) and he said the part was scheduled to arrive on 4/24/18 I was furious. Here I am driving loaner cars and not even able to enjoy my new car for a whole month. He listened to me and quickly went into action and said I am going to help you, we are going to fix this. Literally in 2 hours he called back said that they can get my car to a certain place and they can do it if I agree and also offered me a couple of other things and said I will get your car to you by today or tomorrow after he explained this to a manager. All in two hours! and I couldn't get a straight answer for two weeks! Tim called me when it left car max and when it came back and tested the stereo for me himself! He completely turned my whole experience back to a positive one again and now I am truly happy he went above and beyond and keep his word! He was very kind and put actions to his words! He is definitely the highlight of my week! now I can drive my new car thanks to TIM Gardner.! Thank you TIM! You don't know how happy we are!
I usually buy foreign cars I have a 2009 RAV4 that
by Kim from toledo
December 16, 2018
I had test drive a Lexus when I test drive at Lincoln MKC it was just a comfortability when I was driving it it feel like me I knew then I wasn't going to stop until I got me a Lincoln MKC I'm very happy please grateful and humbled to God he made it possible.
I like the idea but its kind complicated. But i like how you can finance a car though the web though so thats cool i guess
Love this car
by Sergei98 from Plymouth MI
October 17, 2018
We have the Reserve model and love it! it drives extremely smooth and handles the road very well. My favorite feature is the welcome experience. when you come within 8 feet with the key fob in your possession, the vehicle lights up, mirrors unfold and a welcome mat shines down on the ground.
I made an appointment with a sales person who contacted me by phone in response to a website enquiry I made. The sales person was waiting for me when I arrived, took me out for a test drive and handled the sale thoroughly and professionally. There were one or two minor maintenance issues I wanted the service department to check before taking the car, so they kept it over the weekend. The service manager called on Monday to update status and kept me informed. I picked up the car on Tuesday and have been pleased with it. Price was what should be expected for the make, model and mileage according to Cars.com, NADA and Kelly Bluebook.
Attractive - Comfortable
by brbedl from Bedford, PA
October 9, 2018
MKC is a small SUV, comfortable, has more bells and whistles than I have ever had in a car, seats adjust well and have memory settings. Runs good. No complaints.
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