I had an excellent experience working wth John Clairmont and Justin. Daniel did an excellent job as well explaining extended maintenance and warranty plans. Had a minor mark in the paint and Dave Clayton took care of it very quickly. All other employees were very courteous.
The Gilbreaths: Love our New Ford Explorer XLT !!!
by Bamaboy from Mentone, Al.
April 20, 2018
Excellent Place to buy a new or used car, Staff is very friendly and Knowledgeable, Facility is very Nice and No pressure sales staff made buying more pleasant. Willing to work with you to get you the best price for your money, Highly Recommend! A+ All around!!!
What a refreshing experience compared to the crooks at some of the other places!!! Just walk in and ask for John Clampitt for a NO bait and switch, NO ridiculous tacked on fees, NO run around, NO gimmicks, NO pushing you to something you don't want, and NO pressure car buying . Everything was fair and honest from start to finish. Johns knowledge of the cars they have is truly staggering. I must say so far my interaction with everyone there has been excellent! If only other places were this good I could have saved a week of my life not having to deal with clowns and crooks... I finally found an honest organization. I've gotten a straight deal at one other dealership, but they don't sell fords...
I don???t ever write reviews on anything but I felt this needed to be said. My sales man great (Jason) but when it came time to see the finance guy that was a different story. That guy was a total xxxxx!!! He was so rude that I just about got up and walked out. I will not ever buy another vechile using this finance guy that???s for sure. Then when I get the truck the mats that were in the truck are now missing. What kind of business let???s their employees take items from the cars they are cleaning.
I have purchased 5 vehicles from the Chrysler store in Mattoon, three of them from Kristy Goeckner. That girl is AMAZING! She is willing to do whatever it takes to get the job done and make sure you are happy and comfortable with your purchase. Everyone there genuinely cares about the customer. I also love the friendships that the coworkers seem to have! Everyone is always so happy and chipper and joking around with each other. I will always buy from Pilson's! :)
Lena introduced the car buying process to me, and made it extremely simple to do so. She taught me a lot of brand new things about buying a new car. Glad she took the time to help me out and explain this whole new process to me. I could not be any more satisfied with my new Edge I leased from her.
I don't do recommendations unless I know it to be true. We have been customers of Woodhouse Lincoln since the 1990s. My wife and I have bought or leased 7 vehicles in that time. Matt Swoboda (sales manager) has always been friendly and ready to meet our every reasonable need. Gary Combs and Brian Sich have always ensured they listen to our needs and have directed us to vehicles that fit our requirements. The finance department (Aaron Cohen and staff) is one of the fastest that you will ever deal with. He will go to whatever level of details to ensure you understand the details of the financing of your car. The service department has always been top notch. Service and courtesy is what Woodhouse Lincoln does best, if not, talk to Matt. We have enjoyed our long relationship with this dealership and hope you enjoy it as well.
Dom Prendergast was thoughtful and made the experience pleasant. I was there for almost 6 hours, but Dom was patient and at no time did it seem like I was there that long. Dom made the process smooth and painless. He walked me through all the new features and controls, a lot since, I went from a 2004 to a 2018. Dom, also, provided me with his number in case i have any issues and to set up my first service.
I was helped by Luis and Sean’s on my Volvo acquisition - both were amazing. Luis did all the sales and process went exactly as promised. I was in and out without additional headaches. Both of the gentleman were great in going over all of the features my new car has and explaining how to operate the apps. It was lovely dealing with them. There was no pressure and genuine interest in being helpful. Good job guys! I appreciate what you did for me and how easy it was. Will be back to see you for my next ride. :).
Went in looking for a used Escape. Jack was great, honest and very personable without being pushy. He was also very patient with me while allowing me to drive several different vehicles before deciding on the Escape. Also, this is my second vehicle I have purchased from this dealer. Very happy.
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