We just purchased a New 2018 Ford Explorer and had Bob as our salesman. Our experience from the minute we first walked in the door was excellent. I can’t say enough good about all of the staff at Bob Davidson. Bob thouroughly answered every question we had and helped point us in the right direction. We also dealt with Mike through the process and he was great. We had been down to the dealership a few times and every time we walked in the door we were always greeted and asked how we could be helped. We live 45 minutes away from the dealership and have Ford dealers a lot closer to us but our experience made the travel worth it and we will definitely recommend this dealership to anyone we know who is in the market for a new vehicle.
Chris got me everything I needed and more for the price I was looking for. He was also incredibly accommodating while I was at the dealership. I can't say I've had a better interaction with a salesman: 6/5!
The technology expert was also very helpful and was able to explain everything quickly since I was trying to leave asap
Ben Ludwig, in the Apple Ford Dealership Quick Lane, is the Best of the Best for Knowledge and Customer Service. In fact, I would give him a satisfaction rating of 12 out of 10 for EXCEPTIONAL CUSTOMER SERVICE ALL THE TIME !!! Ben Ludwig is one reason why I have been a loyal customer of Apple Ford for all of our family vehicles over the past 25 years. Thanks again, Ben! Dear Apple Ford Management, please promote Ben Ludwig to Quick Lane Manager so that he can teach everyone what Exceptional Customer Service really means! Sincerely, Frank Pesce Hanover, MD
Gene Walsh is an outstanding Salesman. Nine months ago my son needed a vehicle in a hurry as he was being assigned to a military base in a nearby state. Gene guided us through the entire sales process and followed up after the sale to make sure we all was well and all our expectations were met. Last week the car was involved in an accident and we found out later on that the car was totaled. I called Gene a few days ago and explained the situation to him. He found us a vehicle that met all our needs at a price in our budget. He went ahead and had everything prepared for us, as once again we had a short window of opportunity to purchase a vehicle. I would highly recommend Gene Walsh and Bob Davidson Ford. My son who is active military was treated very well and shown appreciation for his military service. A great overall customer service experience.
I wanted an 2018 communicated twice with Richard prior to my arrival about a specific truck was told they were expecting me. After driving one hour to dealership was informed on my arrival that the truck I wanted wasn't available. Talked out of leaving I ended up with 2019 and paid more. It still bothers me and I should have walked out but Ty worked with me so I stayed.
Drove from Mt. Airy, MD to Bob Davidson Ford on Labor Day with an internet price on a particular 2018 Explorer. I was told by another dealer that Bob Davidson Ford wouldn't be able to provide the vehicle at the advertised price. The other dealer was wrong, sales rep. Victor Difatta did sell me the vehicle at the advertised price. Victor and the rest of the Bob Davidson Ford staff made sure I had the vehicle I wanted at the right price. Technology Specialist Joe Giammona went over every technical and operating feature of my new Explorer and did a great job. Most of my friends know that I purchase a new Ford every year and I have already told them that Bob Davidson Ford is my new go to place for purchasing new Fords.
We have purchased two cars from Bob Davidson this year. One used and one new. Both experiences have been excellent. They have a friendly staff that doesn’t put pressure on you to buy on the spot. We recommend Bob Davidson Ford and our great salesman John Gregory.
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