After a very bad experience at a different Lincoln dealership, George Adams proved without a doubt that Planet Lincoln makes customer satisfaction its number one priority . What a great buying experience! AND Eddie Fullen made the otherwise tedious paperwork a breeze and keep me smiling the entire time. Thanks, guys! You are the BEST!
by Jeff N. from The Woodlands from DealerRater.com
August 4, 2018
I???ve now been driving our new Lincoln MKZ for a week and we are thoroughly enjoying it. The assistance provided by Frances, our Sales Concierge, and the entire Planet Lincoln team in the process of locating the vehicle, trying out all the features, test driving it, coming to agreement on the purchase made the entire process such a seamless and easy experience. And the fact that Frances even took the time to hand deliver the final detailed car to our home was just above and beyond service! We so appreciated the great customer service provided our family.
The process overall was very pleasant at Planet Lincoln, honestly unlike most experiences with car dealers in the past. They were so accommodating from test drives, to questions, to follow ups, to the purchase, and to delivery (even bringing the new car to our home!).
The Service Agent Marcus is so professional with a nice personal touch by providing assistance to my questions about the features. Plus the group all work together so there was no long wait when one agent is not available.
I have been a Mercury / Navigator customer for a number of years. I started at Southwest Lincoln/Mercury and then come over to West Point Lincoln when Southwest closed. Since being here I have been impressed with the attention that I have been given personally as well as how well my vehicle has been seen to. The place is always clean and the service representatives are always friendly and helpful in explaining what needs to be done and how long it will take. They are never very far off the mark. I have know Sammy R and Pat O'C since their days with Southwest L/M and they have brought their knowledge and good manners with them. I have dealt with Arthur G and Pat Q since I have been at WP and they also are very kind and knowledgeable and very much appreciate all of the help and assistance. I imagine I will have my Navigator for a long time but should I decide to trade her in, I know that West Point will be my go to dealer.
I bought my 2011 MKS at West point Lincoln as a previously owned car. I always bring my car to Westpoint for maintenance and repairs. Marcus, my service advisor, always understands the issues and gets things done right! I generally just wait for my service so I am thankful that they have such a comfortable facility. They do have a very handy shuttle service I can use to take me home and bring me back when my car is ready, but I generally prefer to wait. When I get my car back it is clean and ready to go; in fact, it feels like a new car! Thank you Marcus and Westpoint Lincoln!!!
We want to mention the personal service we received by Sammy. I owned Lincoln since 1980. We had Lincoln Mark V, VII, 2 Continentals, Town Car Cartier, MKS, MKC. LINCOLN the most comfortable American vehicle in the market. Excellent prices.
West Point Lincoln Service is the best!
Today was the first time I have utilized the shuttle service West Point offers. WOW, what a pleasant experience. Convenient and efficient would best describe their approach. Salicio, (sp) the driver was a delight to have drop and pick me up. He is professional and friendly. And then as if that wasn't enough pleasantness....when I arrived at the cashier desk to settle my bill, she informs me I have loyalty credits to cover todays work resulting in me paying NOTHING!
WestPoint Lincoln you have a forever customer in me.
Brought my Lincoln in for service and happened to mention that our vehicle was recently scratched and they took it over to the body shop and buffed out the scratches. What a wonderful team. I am so pleased with this dealership. I will always come back. Thank you.
Again I would like to thank Larry Land for an awesome experience in buying my car from West Point Lincoln. Larry along with Mike Cooke made the entire time enjoyable. It was a difficult decision because of all the excellent vehicles they have to choose from and their willingness to make it happen!!!!
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.