Awesome dealership and great service department! Susan and Bob did a awesome job helping me with my service and repair before the warranty was over in my car! Thank you for your efforts and great customer service
I stopped in without an appointment to have my battery checked and maybe replaced. It was lunchtime but I was cued up and after about two and 1/2 hour I had a replacement battery. I was offered a loaner car but I waited for the job to be completed. GREAT JOB!!!!
I found what looked like a small oil leak from my 2017 MKZ. They brought the car in, did all the work (under the warrantee) and put me in a loaner while they did it. They were polite, considerate, explained everything, and were all around wonderful to deal with.
Reposting my remarks from another site to get the word out. Parks Lincoln gave top notch service!! Professional, knowledgeable, fair and fast! All attributes a female consumer is looking for dealing with automobile issues. Dennis Russ kept me in the loop via calls, emails - physically showed me the issues with my car so I could have a visual on the damage/wear and tear. Also brought out a mechanic to describe the details as well. He helped me budget by focusing on the urgent and mandatory then rescheduled the remainder of the work. All of the above was a smooth, complete package of excellence and quality workmanship to be expected but not often achieved in modern times; usually only obtained thru word of mouth hence the reason I chose to review on this site and others. Enterprise rental car onsite is a plus as well as a large and comfortable waiting area. Parks Lincoln has a new and true customer in me. I highly recommend if you want true quality service!
I’ve read many negative reviews about the customer experience. Let me tell you Bob G the General Manager CARES and will go the extra mile to get you the deal you want. He’s a caring and sincere car guy that wants to make sure the customer is happy! Mike the sales manager is equally passionate about his cars and customers. If you want a great car and let me tell you! Lincoln’s are AWESOME. Already looking for a new Lincoln for the wife and I’ll choose AutoNation and BOB G over any dealer in the state!
Automation fixed a problem that I was having with my GPS and Sync. The nearby Ford dealer I used, could not fix it and didn't know why. Now I know to use Lincoln dealer for problems because they know the car and have the expertise.
My service advisor was very nice. I got a call as soon as my repair was done.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.