Curtis Hannah and Troy Inman were great in sales helping us get what we wanted and thanks to Jarrod Tofte for help with the media system.....a great team! We had a very good experience and would recommend The Ford House.
I worked with Clay from Ford Square when I decided to buy a new Edge. His customer service was exceptional. They did not have the exact car I was looking for but within 48 hours he found the ideal car for me and I took delivery. He even picked the car that I was trading in up from where I work and took it to the dealership to get appraised so I did not have to disrupt my work day.
Took a 2011 MKX in to dealership for service. What a fun day! Ended with buying a beautiful 2018 Continental. Service and Sales departments are excellent. Timely, efficient, friendly, helpful and informative. I have been walking through their doors for 8 years. Silas, Allen and service personnel are excellent and trustworthy!
We had a great experience with Derrick Hurt. He listened to us and was very patient. We looked at 4 different cars, and he worked hard to meet our need. We ended up with a vehicle that we love!! We would recommend Derrick and Nobel for all your car needs. We also enjoyed working with Tim Bohner, the finance guy.. He was knowledgeable and helpful. He answered all.of our questions.
Purchased a vehicle from the internet, by phone. The deal was made with full, friendly service by the Sales Person. My son was local, and checked the car out for me. He was shown the car and an offer was made to take it for a drive. He was treated very well while at the dealership. Things went smoothly.
I recently leased my second MKC from Jerry Burnard. I will stay loyal to Jerry and Lincoln of Troy due to the trust and delivery of suburb customer service. Jerry is beyond knowledgeable and goes above and beyond, making sure his customers have a gratifying and memorable experience. Lincoln of Troy delivers quality exceptional customer service and makes the entire leasing experience joyful. Thanks to Jerry and the Lincoln family, I will always be a devoted and loyal customer.
They had the exact car we were looking for and the price was great. They made the whole sale process easy and quick. Dealership is new and clean with a great waiting area. And when we picked the car up it was spotless.
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