Low pressure salesman, very laid back atmosphere, reasonable price paid for a 2017 Maxima. They do make good on their promises unlike some other dealers. Reggie Little was especially helpful in the sale. Lance Hartman used car mgr helped me procure an updated NAV memory card expeditiously so there was hardly any inconvenience. Would do business with them again.
My car purchase experience was wonderful. This was all due to Ed Adams. He helped me every step of the way. He is such a kind and wonderful person. He is very good at his job and goes above and beyond to help you. I will refer anybody who is looking for a new vehicle to Ed because I know the service they will get will be exceptional Just like mine was!
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
My experience with carvana was and still is very good. I wanted to sell my can a few months ago and Madison was super nice. Undirtunately I had to cancel the sell bc of personal reasons. Now I???m again in the process of selling and Madison is super patient with me and so nice!
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
We traveled over an hour to purchase a used vehicle from this dealership. I can't say enough about how comfortable they made us feel. It was the most pleasant car buying experience I ever had. Our salesman Ron Toomey and the General Manager Rick Jacobs Jr. were great. I will recommend this dealership and Ron & Rick to anyone looking for a car. When we are in the market for another vehicle, we will definitely go back.
My buying experience was excellent.Having been in the auto business for 42 years..I know what a customer expects. Jeff Inness did a great job in presenting and finalizing the deal. I would definitely refer anyone to him.
Did a little traveling to get to South Hill Lincoln, but well worth it. Our salesman Dean was exceptional, a true gentleman from alpha to omega making our buying process an breeze and ZERO hassle. High accolades for Dean and the fine folks at South Hills Lincoln. They will have my future business.
Within the last month we've had one of our cars serviced at South Hills Lincoln and just this week picked up a new car from there. The service department is always a pleasure to deal with and Jeff Innes and his staff are second to none when it comes to putting us in a new vehicle. We've had nothing but S. Hills Lincoln's in our driveway for years as a result!
Best customer experience I've ever had! The employees in the service department went above and beyond to make me feel like their most important customer, from fielding questions with enthusiasm to going the extra mile to make sure I had the loaner car I wanted. Jenelle is an absolute delight to work with! In fact, every single person I talked to, from sales people to the cashier, exhibited a high degree of professionalism and courtesy. Kudos to the staff for their exemplary customer service! You've earned a lifelong customer.
The people are great to deal with, Thats why we deal with them. There Great.
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