NICK was my salesman. I would recommend him all the time. Work with me taking the time to explain everything also going over all the tricks and new stuff the vehicle is capable of doing with it being a new 19 tundra.
by ALAN from Brighton
November 21, 2018
great car to drive my wife loves it,,Happy wife happy life
its just great looking , plenty of room for all we need to carry
We traveled over an hour to purchase a used vehicle from this dealership. I can't say enough about how comfortable they made us feel. It was the most pleasant car buying experience I ever had. Our salesman Ron Toomey and the General Manager Rick Jacobs Jr. were great. I will recommend this dealership and Ron & Rick to anyone looking for a car. When we are in the market for another vehicle, we will definitely go back.
by Mountain Man from Sutton, WV
January 13, 2019
Like a dream come true. Has e everything I was looking for in a luxury car and more. I had owned a Lincoln Town Car in the past and knew someday I would own another Lincoln. Have been buying nothing but Ford products for 30 years and see no reason to change.
My buying experience was excellent.Having been in the auto business for 42 years..I know what a customer expects. Jeff Inness did a great job in presenting and finalizing the deal. I would definitely refer anyone to him.
Very comfortable and smooth ride
August 12, 2018
I had a 2013 MKX and traded in for this one... Very happy I did. Love the styling, as well as the ride as very comfortable.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
July 27, 2018
Well, I just got rid of my 2016 Lincoln MKX. Here are the reasons why:
1. Driver side seat kept moving on its own for no reason...really
2. Very bad pick-up. I must have had a car with some sort of transmission problem that no one could ever find, but stepping on the gas would almost make the car stall. This was a tempermental problem. Some days it would be fine. Forget about passing someone on the highway on a Lincoln bad day.
3. When I changed gears from park to drive or park to reverse, the radio would go on
4. Computer would freeze unpredictably even when driving.
5. I have been a driver of many different cars and I know how to defrost a windshield. It was impossible to get the defrost to actually do its job. Did not matter setting,heat,AC,windows open, windows closed, recycle. Nothing worked. I had to literally use my hand to wipe the condensation to avoid getting into an accident.
6. Heating system is not balanced regardless of setting.. In winter, your feet would be on fire and you would freeze your face off.
7. Would constantly throw codes, which would magically disappear without a trace.
After many trips to the dealer, and their inability to find any problems, I gave up. Gone!
Did a little traveling to get to South Hill Lincoln, but well worth it. Our salesman Dean was exceptional, a true gentleman from alpha to omega making our buying process an breeze and ZERO hassle. High accolades for Dean and the fine folks at South Hills Lincoln. They will have my future business.
Lincoln is a great luxury vehicle
by Crlbates3@msn.com from MN
June 8, 2018
I have all features you can have on this vehicle. Love the safety features and to add a smooth ride to go with it makes for a perfect ride !!!
Within the last month we've had one of our cars serviced at South Hills Lincoln and just this week picked up a new car from there. The service department is always a pleasure to deal with and Jeff Innes and his staff are second to none when it comes to putting us in a new vehicle. We've had nothing but S. Hills Lincoln's in our driveway for years as a result!
Best handling car I’ve owned
by Donald L. from Du Quoin
June 4, 2018
Love to drive it. Could have a little more leg room for driver. Otherwise it’s an excellent choice for me. It is a very good looking vehicle
Best customer experience I've ever had! The employees in the service department went above and beyond to make me feel like their most important customer, from fielding questions with enthusiasm to going the extra mile to make sure I had the loaner car I wanted. Jenelle is an absolute delight to work with! In fact, every single person I talked to, from sales people to the cashier, exhibited a high degree of professionalism and courtesy. Kudos to the staff for their exemplary customer service! You've earned a lifelong customer.
My car purchase experience was wonderful. This was all due to Ed Adams. He helped me every step of the way. He is such a kind and wonderful person. He is very good at his job and goes above and beyond to help you. I will refer anybody who is looking for a new vehicle to Ed because I know the service they will get will be exceptional Just like mine was!
We take our van there after many years of us going to our dealership we realized that car sense is a reliable and trustworthy company who are honest and have fair prices. We highly recommend this dealership.
by Hank from Chesterfield, MI
July 12, 2018
I was looking for my first "Luxury" car after retiring. I found it in my Lincoln MKX. After leasing my last car, my first and last lease. I used my favorite method in purchasing a car. The MKX is two years old with 9, 650 miles on it. Paying $21,000 under MSRP is worth the loss of two years of new car smell.
Matt was very easy to work with & enjoyed every minute of his time. Would recommend him to everyone!!! Kind, helpful & provided me with everything I wanted!!!
by Jacqui. I from Boston , Ma
July 12, 2018
The car has exceeded all of my needs! It has plenty of room to accommodate for all my friends and family for all season trips like snowboarding and lake days. It came with weather tech matts to save my interior from these day trips and It has gadgets I use every day such as the heated/cooling seats and GPS . It's very spacious and has easy to use high tech accessories!
We brought the car in for a check-over after a - hmmm - 'road-side adventure. Smail crew gave it a thorough examination and a clean bill of health. Then they put on our sno-tires, balanced them, and did an alignment. Typical Smail treatment.
Best sales dealership I’ve experienced in yesrs
August 23, 2018
Fantastic. Perfect size. Look is sleek. Inside all luxury. Drives smooth. Gas mileage approximately 23 in the city and 27 on the highway. Love that the seats cool and heat.
Thank you to everyone at Jack's Ford, especially my salesman Greg Kirchner, for finding the car I was looking for and making my car buying experience so smooth. I appreciate the girls in the office for going out of their way to take care of all the paperwork including the trade. Great customer service!
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