It took a bit but worked out a great deal with them. Also, I had an Instant Cash Buyout from KBB which made trading in my old car super easy. The only down side was it took FOREVER to get to the finance team. I understand it was busy, but if you're going to have a sale...staff for the sale in all areas! Overall though I was pleased. Juan my salesman was excellent!
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
in 2005 I bought a brand new Ford Taurus car from Sanderson Ford in Glendale. Since then I have had it for the necessary upkeep mostly at Sanderson on Bell Rd.
From buying process through repairs, their attitude on customer service is exemplerary to THE VERY BEST.
I went and viewed a used vechile at Sanderson Lincoln, the car was exactly as decribed, I found it was in almost new condition, even being a 2001 Lincoln Town car. I noticed Sanderson had gone thru the car very nicley checking everything out, since I am a retired mechanic I can find most faults with a car.
Andy Broadman was the salesman I dealt with, great person, very easy to deal with. He work with me thru every step of the process.
I will gladly return back there when I need another car.
Until this purchase at Sanderson Lincoln, I disliked shopping for a vehicle almost as much as going to the dentist. Prior to stopping at Sandersons, my wife and I stopped at three other dealerships on Bell Rd. At all three of those dealerships, there were numerous sales persons waiting to pounce on you as soon as you exited your car. They all had the same technique and wanted you to go inside so they could get your information. I knew what I was looking for and figured they didn't need my info if they didn't have what I was looking for. My wife and I decided to stop at Sandersons before heading home. I parked my car in front of the main showroom and to my surprise, no one came out or approached us. My wife stayed in our car and I walked to the area where the used vehicles are displayed. After looking for 20-30 minutes, I found a car that I was interested in. I started walking back to where I had parked and met my wife, who was now with a sales person, who introduced himself as Andy Broadman. I asked Andy about the car that I had found. It was a beautiful, certified preowned 2013 Lincoln MKX. It was just what we were looking for. Andy arranged for us to take a test drive and afterward we decided to discuss purchasing the vehicle. After a painless negotiation we completed the necessary paperwork. During an inspection of the car, there were several small items that required attention. Andy said that he would take care of the items and would call me when he could get it into the service department. The following week, I received a call from the service department and was told to bring my car in and that I would be given a loaner car while my work was performed. I cannot say enough about how concerned this organization is about the satisfaction of their customers. They really go above and beyond. My next car will definitely come from Sanderson Lincoln and I highly recommend them to anyone looking for a new car. Thank you Andy
Randy Slezak is a Great Sales man. Detail after Detail of info about our new(used) 2016 Lincoln MKZ. Amazing detail and help understanding all the options and benefits. Anyone who wants to know all the Gadgets and how to use them. Call Randy. (623) 302-6686
Did mot get much info or support in preview of potential cars.
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