We have been looking for a Chrysler Pacifica and found several to choose from on line, we drove an hour and a half to Lincoln and Ellen Ackerman helped us with the car buying experience. We were very happy with our service, Ellen helped us find the car we were looking for and was very helpful!
Ellen excelled at communicating with me. She knew what I was interested in and knew my personal preference on how I wanted a seamless deal. She excelled on all fronts and I could not be happier with purchase.
Recently purchased a Lincoln MKZ Reserve for my wife at Jim Xamis. It's about an hour away so obviously timing isn't always the best or easiest thing when buying a car that far away but it was pretty smooth start to finish. I mainly worked with Kevin (who we did most of the deal with) but we also worked with Sam (who is a newer employee). Sam set the car out for us and had a nice welcome sign on the car for us when we arrived.
Overall both salesmen were great to deal with and seemed to both really enjoy working at Jim Xamis. The atmosphere was welcoming and the overall process was really simple. Which is nice when you have 2 kids with you the whole time. Both guys were very quick to respond to questions via email/text/phone call which was very helpful.
Jim Xamis Ford - Lincoln is very fair with trade value and open and honest about the whole transaction. Something I greatly appreciate as it is not very common with most dealerships I have worked with. They also gave my wife a dozen long stem red roses as a thank you for doing business with them. Something I have never seen nor heard of before... my wife was extremely happy with the gesture. Something as small as that will earn them some return business. It put a smile on her face and that's not something I will forget.
The ONLY thing I would have liked to have seen done differently is to have the exterior of the car washed before I got arrived since they had a days notice. It was washed after we purchased it so that's not a huge deal (and it's not like it was filthy) but that was my only tiny gripe.
I will use Jim Xamis in the future and have already recommend them to people that I know that will be looking for new or used vehicles in the future. Well done!
We have bought 2 cars from Bob Ridings Decatur. Both times we had amazing service. We were able to ask questions with no hesitation from the sales people. I would not say this about any other company but they made car buying easy
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