Very prompt service would of went with them had I not found a better deal somewhere else where I have a friend who runs it
All around great vehicle.
by JBird575 from Taos
December 15, 2018
MKX has everything I desired. Style. Smooth ride. Power. Decent on gas. Roomy interior. AWD. Handles well. Turning radius is awesome, good in parking lots. Great in the mountains. Only negative: blind spot seems a little large
I purchased a 2017 Titan from Benson. the truck was as advertised and in great condition. The people are friendly and very helpful. The only problem was with Allen Hunt ; a salesman their. He has not delivered on promises he made. and is hard to reach after the sale to find out why the delay on keeping his word. To date I still have not gotten what I WAS PROMISED. I am going back up there to talk to the service mgr. Monday.I am pleased with everyone except Allen Hunt. If you buy a vehicle there don't buy from him!!!! I would recommend Benson Kia but only with a warning. avoid Allen Hunt.
Affordable luxury car
by Devindk from Jackson, MS
September 12, 2018
This car exceeded all of my expectations! I’m typically a man that searches for well known luxury cars like Porsches or Audis, but I was pleasantly surprised by the MKX!
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
by BARBARA from Middletown NJ
January 11, 2019
Very comfortable and roomy. Good looking vehicle that has been great since the day I bought it. Has great pick up and has not needed any repairs since I bought it.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
Reliable and luxurious
by Executivetransportationco from Keego Harbor, MI
January 8, 2019
This vehicle is a reliable as the day is long. The drivability is comparable to a BMW 3 series while keeping that lengendary Lincoln Ride. Plenty of leg room, plenty of luggage room & lovely amenities. As to mechanical reliability this is my most recommended vehicle.
My experience with carvana was and still is very good. I wanted to sell my can a few months ago and Madison was super nice. Undirtunately I had to cancel the sell bc of personal reasons. Now I???m again in the process of selling and Madison is super patient with me and so nice!
Absolutely love this car
by Sherrypal from Elkhart indiana
November 8, 2018
I fell in love with this car the first time I drove it! The comfortable ride is superior, handles like a dream . It has luxury features and I highly recommend it. Test drive it and you will see!
Love Vroom! Found an awesome car at a great price. Delivered right to my house! Will definitely buy from here the best time I need a car!!
by Mountain Man from Sutton, WV
January 13, 2019
Like a dream come true. Has e everything I was looking for in a luxury car and more. I had owned a Lincoln Town Car in the past and knew someday I would own another Lincoln. Have been buying nothing but Ford products for 30 years and see no reason to change.
If you do your homework on the car you want and they have what you want, do it! The best part was, the car was delivered to me! I felt like a baller when the car showed up in my driveway. Customer service was amazing. Best part, no pressure. Just me and my laptop, looking at all the cars until I found what I wanted. Just do your homework on the vehicle, you can't go wrong!!!!! Thank you all at VROOM........
by ALAN from Brighton
November 21, 2018
great car to drive my wife loves it,,Happy wife happy life
its just great looking , plenty of room for all we need to carry
I had very specific requirements and Vroom was the only place that had what I wanted. They offered me blue book on the trade in and the purchase with no haggling. The car was as described. The lighting on their pictures was off so much I thought the interior was gray and not black. Luckily I'm fine with black. Customer service has been great. Delivery was fast. The car came with a white residue all over it, I guess the soap they use; I had to work hard to get it off. They delivered it to me in a public place with no gas. The fuel light was on. I wanted to drive around the parking lot and acclimate my self to the car but I felt immense time pressure to get to a gas station and as a result hit the road without even adjusting the mirrors. Kind of dangerous. Right now they are having a problem getting me the title almost two months after purchase; not sure if it's Vroom's fault but at least they are politely keeping me up to date and sending me a replacement drive-out tag since the first one is about to expire. As scary as it was buying a car online, I'd say overall it has gone well and I would recommend Vroom. Be aware that the contract forces you to give up your right to sue in court. You can opt out by sending a letter to Vroom's lawyers in New York.
by ToniAbell from Moose Jaw
December 27, 2018
This was an awesome vehicle. Awesome price. Wicked incentives. Very roomy for a full size family in cabin and cargo space. Can for a huge amount of goods in the back.
Like most I was very skeptical about buying a car online. But I did my research and google'd the company like crazy. What I found in my research is the company had laid off people due to rapid growth and during this time frame the reviews were not good at all. Which to me makes sense and most likely vroom could have done a better job to make sure customers did not feel the effects. But after that period the reviews were really good. Also they have a very high rating with the BBB. That all said I decided to purchase my Jeep Wrangler through Vroom. The entire process from start to finish was awesome! I did not do a trade but just a purchase. I submitted my request for finance and purchase on 7/29 Sunday morning and received a call 7/30 Monday morning. I spoke to the sales person which there was no pressure just Q&A. I put down a deposit so I could secure the Jeep. There was communication via email by Vroom throughout the process including when the Jeep was in route. My jeep was delivered within the time frame they explained, which was the following Friday 8/10 cleaned and in excellent condition. I received my tag and paperwork about a month after the Jeep was delivered. I have 3 kids so spending 4 hours at a dealership is not fun. I would definitely buy from Vroom again. I hope this review helps others who might be on the fence. (Atlanta, GA)
I owned the MKC prior to the MKX. Love them
by Joanne L from San Antonio, TX
December 20, 2018
This car has more room than my previous purchase. Love the smooth ride and the sun roof in the front and back of the vehicle.
Found the van we wanted and filled out the paperwork and a week later I had a Honda Odyssey in my driveway. This is by far the easiest, hassle free way to buy a car. Eric Smith was phenomenal answering any questions I had and very accommodating during the entire process. I will never go to a traditional dealership to buy another car. I can not recommend vroom highly enough. Give it a try, you won???t be disappointed.
Love my MKX’s!!!
by Janet A from Hillsdale, MI
December 5, 2018
Love my MKX’s! This is my 4th one! Luxurious style & comfort with all the most desirable features. They’ve always been very dependable & I love the all wheel drive.
The service department has always been very knowledgeable and helpful. I have had my car serviced the whole time I have had the car. UNTIL...……..I was told that my car needed brake pads, front and back, and the rotors turned. The quote was $500.00. I found a brake and alignment specialist who will do it for $235.00, therefore I feel that your prices are very high.
Best sales dealership I’ve experienced in yesrs
August 23, 2018
Fantastic. Perfect size. Look is sleek. Inside all luxury. Drives smooth. Gas mileage approximately 23 in the city and 27 on the highway. Love that the seats cool and heat.
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