Friendly Family owned Business
October 24, 2015
Our experience with Cooper Motors was one of complete satisfaction. We had searched over the internet for a low mileage 2015 Lincoln MKC AWD with a specific exterior color, interior color, and with specific packages that was Certified Pre-owned.. We found several much closer to us than the one at Cooper Motors, but my communication with Douglas allowed us to obtain all of the information needed with no pressure and no threats of a price increase if we did not make a deposit immediately. After a couple of weeks of online communication (I have a severe hearing loss), I sent him the VIN of our car and the mileage and gave him the car's condition, he gave me a tentative trade quote within a five hundred dollar range...At that point we scheduled a day to be at the dealership to view and test drive the MKC. Two days before we were supposed to arrive at Cooper Motors, we had a family emergency. I talked with Douglas and explained the situation to him and explained we would be up to 9 days later arriving and if he sold the car before we could get there (2 days driving) just call my cell. Douglas said that since we had expressed an interest in the car, he would hold the car for us until we got there and if we chose not to buy it, that would not be an issue. When we arrived, we were immediately give access to the MKC to view and ask various questions. No pressure at all. No hurry at all. After Douglas explained how the car operated, We test drove the car for several miles and returned to discuss the final details. After some private discussion with my wife, we decided to purchase the car. The paperwork was done in a timely manner with no surprise costs. After the purchase, I asked for one more final detail to be done to the car...which was done ASAP at no cost to us. This is a third generation family owned business with family members in both sales and service. Business is done the old fashioned way with respect and courtesy. I would highly recommend this dealership to anyone interested in quality vehicles and courteous service. The next time I purchase a vehicle, I will certainly give Cooper Motors a chance to get the vehicle I want to buy.