I actually had some issues with a current car. Not only did they help me with this, they even helped me get out of the current car and into something new. Margarit in the Service Department was very Friendly and the sales person Joe Walker that sold me my new car, was great to deal with, let me test drive all cars, with no pressure and pull available options for me to make a proper decision.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
I came to Mike Bass Ford looking for a car. I came inside and asked did I need help with anything. Sam Ute was able to get me financed and got the vehicle I wanted. Sam communicated with me, and we set up a time for me to pick up my car. If anyone is looking for a new or used car, go over to Mike Bass Ford in Sheffield Village Ohio
Mike Bass Ford was recommended to me by several family members and friends. After my great experience with Mike Bass Ford, I was able to understand why so many people I know recommended taking my car to this service center. Before taking my car into Mike Bass Ford, I had taken my car in many times for service to a different dealership and had to call the dealership after several days to receive any updates. I dropped my car off to Mike Bass Ford on a Tuesday evening and was pleasantly surprised when I received a call the next morning from Jon to discuss the findings. Jon was very friendly and professional from our very first conversation. He discussed and explained the plan to me and made it a point to make sure I had a complete understanding. Jon took the time to make sure I felt comfortable with the plan. After talking with Jon I immediately felt confident that I had made the right choice by choosing Mike Bass Ford. Jon made it a point to make sure he provided me with any updates on the service. As a I mentioned before, I have had unsatisfactory experiences with a different dealership, even to the point where I was uncertain if I would ever buy a ford vehicle in the future. But Jon made for a GREAT experience. He was professional, friendly and very caring. He went above and beyond to make sure that that I was satisfied with the service I had received. Jon is a true asset to his company. Prior to taking my car in for service to Mike Bass Ford I had decided that in the future I would not purchase another Ford vehicle due to bad experiences at other dealerships but after my wonderful experience at Mike Bass Ford, due to Jon’s professionalism and caring personality, I will return to Mike Bass Ford for any service and also feel confident purchasing another Ford vehicle in the future.
My wife and I had a tremendous experience working with Ken Wagner when buying a 2017 MKZ. The entire process was very friendly and professional as well as very efficient... the whole process from arriving to driving off in our newly acquired vehicle was about 2 hours. Ken made the experience very enjoyable and I would definitely buy from this dealership again.
Not only did they let me test drive the car for a entire weekend....Billie got me a deal I still can't believe....Chris Novak thank you again for being a awesome salesman...i was in and out less then an hour. YOU GUYS ROCK...ILL BE BACK FOR SURE.
I had the pleasure of working with Paul Prenatt on the recent purchase of my Audi Q5. Paul was not only personable and professional on every level, but he put the fun back into buying a car. If you're on the market for a new or pre-owned automobile I HIGHLY recommend Nick Mayer Lincoln.
I experience a no hassle, easy going buying experience with Aris Almaliotis. From his approach in the lot, to the test drive, to the review of my trade in and then of course when we got down to business on trade in amount and price on the vehicle I was considering to purchase.
I visited Nick Mayer Linclon for the first time this month and bought a brand new Lincoln SUV. I was greeted as soon as I came to the dealership and was treated like a valued customer by sales associate Erik Schmidt and Sales Manager John. Everyone at the dealership from front desk personnel to the service department was friendly and courteous- no high pressure sales tactics and I was told repeatedly that my business was valued. There were a few scratches and chips in my SUV that I wanted fixed and they made repairs right away. Any questions I had Erik answered promptly after I bought my vehicle- some sales people and dealerships tend to blow you off after they made the sale but this hasn't been the case so far here. The show room was clean, the facility is comfortable, and they try to make everything as convenient as possible for customers.
Great experience, we purchased a used car and we were treated very well by sales and management also very upfront on the veh we purchased and our trade in.
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