Very patient and professional . Marvin is very Knowledgeable about all vehicles . I had an great experience with Marvin and ALM and I would definitely recommend ALM to anyone looking for a great condition used car and Marvin as the salesman.
What a refreshing experience compared to the crooks at some of the other places!!! Just walk in and ask for John Clampitt for a NO bait and switch, NO ridiculous tacked on fees, NO run around, NO gimmicks, NO pushing you to something you don't want, and NO pressure car buying . Everything was fair and honest from start to finish. Johns knowledge of the cars they have is truly staggering. I must say so far my interaction with everyone there has been excellent! If only other places were this good I could have saved a week of my life not having to deal with clowns and crooks... I finally found an honest organization. I've gotten a straight deal at one other dealership, but they don't sell fords...
My wife and I recently went shopping for a nice but inexpensive car for our 16 year old daughter. Brad was great to work with. We feel that we got a very reasonable deal on a 2011 Ford Fiesta. Even though we were buying possibly the least expensive car on the lot we weren’t treated any differently than had we been buying the most expensive. Brad was very professional and a pleasure to do business with. I cannot remember his name but the man that finalized all the paperwork was friendly, professional, and a pleasure to work with as well. My wife will be shopping for a different vehicle in a year or two and this will be our first place to look.
I am a Ford customer that was in MO for my son's graduation from Ft. Leonard Wood Basic Training. It was pouring rain and my tire was nearly flat. I could see a heavy duty staple had punctured my tire. I had no idea where to go. My son saw the Ford sign and said, "Hey there's a Ford dealership." I am a Ford Owner Advantage Rewards member and thought at least they could point me in the right direction. I was directed to pull my car into the bay. After a short period of time, the mechanic came back and announced that my car was done. I asked him what the charge was and he said, "No charge, ma'am. " I was stunned. I cannot express how grateful I was to be a Ford owner at that very moment. They went above and beyond to help me in an incredible time of need. If I were local, they would have a lifelong customer. My Ford dealership in Waukesha, WI is my normal go to. I will continue to be a Ford customer for life. THANK YOU SO MUCH!!
Michael Gadberry was assigned to meet us for our 1:00 appointment. Michael called prior to our arrival to confirm our appointment and was prompt in greeting us as we arrived. I was impressed by Michael's knowledge and Long McArthur through out our process. Michael was very professional and took his time to answer our questions and make sure we knew everything. Long McArthur has plenty of personnel to help in every area of service. I left having confidence that we could rely on great service in the future. This was our first experience with this dealership. Michael seemed to make an extra effort to always please us. I would definitely recommend Michael for your experience. We finished with Kyle who was also very friendly. People at Long McArthur aim to please which takes a little longer to complete so allow plenty of time. We were treated very well. Stockton, Ks.
The Sales Staff treated me with respect. They didn't rush me into making a decision. They searched to get me the best deal possible and I sincerely believe I got a very good deal. They explained everything carefully and clearly, and were very patient with my many questions.
They did go above and beyond to fix the issues I had, but they seem so unorganized and scattered. The head girl in service finally started to put it all together. I was disappointed that my car came back to me very filthy, I believe it set outside the ten days they had it. They were to call me as the driver was bringing my car to me (over a 2 hr drive) but he just showed up. They were to call me the next day...that didn’t happen either...
Great experience. Would recommend this dealership and staff to any friends and family. Staff worked with my unique situation and the purchase went as smoothly as i hoped for. Thanks for the great car buying experience!
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