Just wanted to say a BIG thank you to Joe Santalucia and Jim Kelly for helping me with my car purchase - quality service that went the extra mile to help guide me through the whole process.
To be honest, I hate the car buying process in general, but these guys pulled together, assuaged my fears, and made it a great experience.
I can’t say enough about this dealership so I’ll make it simple. West Herr is TOP NOTCH! Great staff, facilities, customer service, selection and prices. I worked with Chris Nash in sales, who was very knowledgeable and personable. They got me a great deal on a 2018 Pathfinder. I will definitely be referring people to West Herr and will be back again for my next vehicle.
Great service, like always greets me by name right as I walk in the door. I go in to get things fixed that I'm aware of, few times they caught other things that need immediate attention or future and let me no in advance
I was contacted by salesman Jadon shortly after signing up for a test drive promotion by Ford. During the test drive at Dave Smith, Jadon was very informative with all ford was offering at the time (rebates, lease buyouts, etc.) and all of the features of both the 2017 and 2018 Ford Mustang Ecoboosts. As I wasn't ready to buy for a couple of months, Jadon kept in contact and was very responsive to every question and concern I had. When I decided on a model located at an out of town dealership, Jadon was quick to assure me that they could retrieve it. A week later, after the quickest buying process I have experienced along with the lowest finance rate I could find, I am loving my 2017 Ford Mustang Ecoboost in lightning blue. Very impressed with overall experience. No nagging salesman trying to upsell you, but rather very responsive to every need.
Jim Walters is the best in the business..He made the whole buying process so easy..i bought a used fusion and it was exactly how he described it and how it was shown online..he even drove it to make sure everything was good because the car was for my daughter..the finance guy was nice and we electronically signed the docs and we were done..he did explain items we can buy to protect the car but as soon as I said no he moved along and did not by any means try to pressure me to buy anything like other dealerships..I live closer to two ford dealerships but I took the drive out to Dave Smith because of their no pressure..I couldn’t believe how fast I was in and out the dealership and on the road with my new car..Thank you jim Walters and all of the Dave Smith staff
I dealt with Joe Maloney. Excellant quality service and a genuine desire to squire my business. I was coming off surgery and was unable to get into the dealership. We handled 95% via email. When I was able to drive we completed the process in 2 days. I am now driving my new Malibu and thanks to Joe could not be happier.
Keller Chevrolet and Joe Maloney
My experience was top notch right from the beginning. To having Amanda watch the 2 vehicles I was interested in while I was on vacation to Mike whomade the test drives and buying pain free to Ethanin finance. Just a great experience.
Certified autobrokers on grand island is worth the trip from any where
The employees are knowledgeable and helpful and the inventory is great
I can honestly say I may never buy a car from anywhere else again
We knew what we wanted walking into the dealership. Our salesperson Mary Jayne got us the best deal possible & expedited the whole process. Great sales staff, great dealership. Would recommend them in a heartbeat.
Picked up a great truck and worked with a good guy Larry Bruning. Larry made the process really easy and was a good communicator with email and texting while we finished up the deal. My first full size Ford truck and I'm really happy with it. Thank you Orleans Ford.
Very welcoming dealership; staff very responsive-Zach McMullen greeted us, made us feel welcome, We were impressed with his product knowledge over several modes and product lines. Took time to explain advantages of various features, followed through with the financial arrangements and simplified the paperwork process. Probably his professionalism “sealed the deal”...
Took a little longer than quoted but they got me in for repair when other dealers had a longer wait. Wasn’t happy when I had to get something out of my car in back lot and found car unlocked and keys sitting on center console in plain view. Overall good service though and car appears to be working normally.
This was my first time buying a car through a dealership and it was a very pleasant and successful experience! Ryan W helped me get a loan and worked for a payment plan that would fit me perfectly. Definitely a very personable staff. Oh, and i love my car !!
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