Love the personality of the reps and they are always eager to help! They don't push you into buying more than your original budget and won't bother you about it! They also will let u browse the lot on you own, and all there cars are unlocked! I absolutely love there transfer program where they will transfer vehicles to your local stores without an obligation, and many transfers are free! Only complaint about Carmax is that I feel the cars are a bit overpriced, but it's worth it in the end for there customer service!
Salesman Jeff Turner was great finding the right car for our needs. In fact, it had so many more great features than we were originally looking for and now we are so glad we will have these added perks! I was happy with the time Jeff took to go over all the features and help setting up the apps in the car. A shout out to Bob Ruth Ford and Salesman Jeff from a satisfied returning customer!
I purchased a car today at Thornton Automotive Dover, PA and I could not have found a more professional, hard working, and willingness to do anything for the customer to be highly satisfied. The salesperson and manager were outstanding and bent over backwards to be able to get me in the automobile of my choice. I highly recommend Thornton Automotive of Dover PA. Hats off to the salesman, Kevin Shiffer and Sales Manager, Chuck Wakefield.
I liked that I was able to get an appointment for an inspection on short notice as I had forgotten all about it. I also appreciated the reminder postcard that the dealership sent me. The wash before releasing the car was also a nice touch.
The gentleman that sold me the car, his politeness was wounderful. the manager that wrote up my final sale and had me sign all my papers, he was fine at first, but i need time to think on the extended warenty and after about 1/2 hour of neg. i told him i need time to think about it. his whole daminer changed towards me. i felt like because i didnt make more purchase's i felt like i wasent a valuable customer anymore. also my car had low tire pressure from sitting for months the salesman said it would be taken care of. but when i picked up my new car i could tell they where still low so i had to take for air myself come to find the both my steer tires had 18 pounds of pressure and rear had 23lbs. was not happy about that even though i was told it was taken care of.
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