The Service Agent Marcus is so professional with a nice personal touch by providing assistance to my questions about the features. Plus the group all work together so there was no long wait when one agent is not available.
I have been a Mercury / Navigator customer for a number of years. I started at Southwest Lincoln/Mercury and then come over to West Point Lincoln when Southwest closed. Since being here I have been impressed with the attention that I have been given personally as well as how well my vehicle has been seen to. The place is always clean and the service representatives are always friendly and helpful in explaining what needs to be done and how long it will take. They are never very far off the mark. I have know Sammy R and Pat O'C since their days with Southwest L/M and they have brought their knowledge and good manners with them. I have dealt with Arthur G and Pat Q since I have been at WP and they also are very kind and knowledgeable and very much appreciate all of the help and assistance. I imagine I will have my Navigator for a long time but should I decide to trade her in, I know that West Point will be my go to dealer.
I bought my 2011 MKS at West point Lincoln as a previously owned car. I always bring my car to Westpoint for maintenance and repairs. Marcus, my service advisor, always understands the issues and gets things done right! I generally just wait for my service so I am thankful that they have such a comfortable facility. They do have a very handy shuttle service I can use to take me home and bring me back when my car is ready, but I generally prefer to wait. When I get my car back it is clean and ready to go; in fact, it feels like a new car! Thank you Marcus and Westpoint Lincoln!!!
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