I gave this rating because of the attention, consideration, and accommodation that I received from Rex Aaron. God bless his heart. He took very good care of me. As for Anthony xxxx at service, he did not demonstrate any customer service etiquette to me. I was already upset about my disappointment with vehicles that I purchased just in May, and having so much problems. He got very argumentative with me on the phone coupled with condescending attitude. When I came to pick up my car he completely ignored me, and never acknowledged me, even as as I was saying hello to him. I was taken care of by others. That is not how I know Lincolon.
I brought my Lincoln in for inspection and oil change. I get a rental car for use while my car is being serviced. This is a great benefit. I have both leased and purchased a vehicle at this dealership - great service both times.
I bought a USED truck from these guys. Specifically Shane Cahill. 2015 off-lease F 150 XLT, certified, one owner, clean car fax. There was nothing pushy or salesy about these guys. I've owned plenty of cars and this is the first USED I've bought.... after finding the dealership via cars.com I made the call and from that first conversation it was a comfortable process. No "I have a real exciting offer" BS or "let's see what we can do for you can you be here within the hour"... they didn't push me. They simply provided me with the info I requested and in the end came very close to the number I wanted to hit on my trade in and on the used truck.
I purchased a certified MKZ Hybrid on 9-1-18 with Russel Hogg. Very professional and a pleasure to do business with. Very informative about the car, papers all ready for me to sign, a wonderful experience.
I purchased a vehicle 3 years ago. I have consistently been treated as a valued customer whether I call or go into for service. This is a great team, I love the service they provide, and I love my vehicle.
I???ve been a customer of Miller Ford for around 10 years and have always been very happy with them for both Sales and Service! Today, I traded my Edge in for a new one and worked with Randy. He was very personable and attentive to helping me find exactly what I wanted and he was a pleasure to work with! Mike helped finish the financing process answering all of my questions. Mr.John McDonald is always the highlight of my visit! I look forward to seeing him and enjoy talking with him. Merry Christmas and Happy New Year to all of you at Miller Ford! Thanks for making the process pleasant!
Everyone from Bobbie in sales, John in management, Mike in finance and Tony in service and Bill in service support... we have had an excellent experience. Everyone has been courteous and thorough. They all run a business the way it should be run. Our family will remain loyal customers as they have integrity and real people skills. Kudos.
Helped make my daughter???s first car a great surprise
by Happy Dad from DealerRater.com
October 3, 2018
Randy and the Miller team (John...) provided excellent service in helping me surprise my daughter with her first car. I purchased a Fiesta which doesn???t bring with it a huge commission or profit for the dealership. But Randy took his time with me, helped me find the perfect first car and was flexible with my trade in price. I greatly appreciated the professionalism and helpful nature Randy exhibited. It was in stark contrast to a competitor that I made the misfortune of visiting prior to my stop at Miller. The salesperson had no interest in selling me a Fiesta and literally ran away from me in the lot. Miller was the exact opposite. I will certainly go back and visit Randy and team when I purchase a new car for myself in a couple of years. Thanks Randy and Miller Ford, my daughter is thrilled!
Miller Ford and Randy Taft put us in a new F-150---twice. Randy worked with to get us a beautiful new truck. We took it back for a bed liner and unfortunately it was wrecked by a contractor, who was working on the lot. Miller replaced our truck without any hesitation, even finding a new one with a few more options and at the same price. Thanks Randy and Miller Ford! Gail and Dave
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