The Service Agent Marcus is so professional with a nice personal touch by providing assistance to my questions about the features. Plus the group all work together so there was no long wait when one agent is not available.
After a very bad experience at a different Lincoln dealership, George Adams proved without a doubt that Planet Lincoln makes customer satisfaction its number one priority . What a great buying experience! AND Eddie Fullen made the otherwise tedious paperwork a breeze and keep me smiling the entire time. Thanks, guys! You are the BEST!
by Jeff N. from The Woodlands from DealerRater.com
August 4, 2018
I???ve now been driving our new Lincoln MKZ for a week and we are thoroughly enjoying it. The assistance provided by Frances, our Sales Concierge, and the entire Planet Lincoln team in the process of locating the vehicle, trying out all the features, test driving it, coming to agreement on the purchase made the entire process such a seamless and easy experience. And the fact that Frances even took the time to hand deliver the final detailed car to our home was just above and beyond service! We so appreciated the great customer service provided our family.
The process overall was very pleasant at Planet Lincoln, honestly unlike most experiences with car dealers in the past. They were so accommodating from test drives, to questions, to follow ups, to the purchase, and to delivery (even bringing the new car to our home!).
Joe Fuentes in Service did an excellent job in making things easy for my wife to get our X3 repaired. Efficient, to the point, courteous - unfortunately rare in many service businesses but Joe has all three in abundance. Thank you for a great client experience.
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