everything went just fine with the service, warranty and service writer. until the next day after I picked up the vehicle and drove it a day.it started to have a engine miss and ck engine light came on. so then I have a code reader hooked it up to the vehicle and came up number 6 cylinder miss fire. so I took cover off engine and found bent lifting eye hitting the coil pack broke. I know the tech working on it would have notice this when he replace the water pump. I then had to buy a new after market coil pack to get the vehicle going again.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
Access Ford Lincoln of Corpus Christi is like family. They will do their best to help you find & make sure you have a good running vehicle. They are the hardest working team out here in Corpus Christi. Thank you to Steve, Burt, and Ruben for all your help & making sure that my son and I have a great car. They will work with you i will go to Access Ford Lincoln of Corpus Christi for all my future vehicles and I recommend them to anyone that is looking for any type of vehicle. Thank you guys thank y'all so much y'all are awesome
I went in for a simple vehicle inspection and the Access Ford group took care of me immediately. My specific situation was taken into consideration and as always I was treated respectfully and professionally.
I only get my oil change at Honda, and most recently Gilbert notified me that he was now working at North Honda. I???m so appreciative he did! I live in the area, and it was so convenient. And the customer service provided by Gilbert has never been less than exceptional!
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