I admit it...I needed a lot of hand holding to buy my car from afar, so this dealership was a perfect fit for me. Charles made it happen! He was knowledgeble, communicative, and service-oriented...and this was all virtually! Car was delivered on budget, on time, and with no surprises!
The team at Direct Auto of Tennessee worked patiently with me through multiple test drives on multiple trucks for nearly 2 weeks. They helped me identify the right fit for me and even recommended some modification options to make the truck I bought be the absolute perfect fit for me. I highly recommend giving these guys a call or making a visit if you are in the market or just curious about a vehicle purchase.
This was a low stress purchase with friendly staff. They delivered what they committed to without pressure, which is all I generally want in a buying experience. I worked directly with the sales manager Donnie before ever visiting the dealership and he was a pleasure to work with.
The service guys did a great job. But who ever change my oil spilled it on my motor somewhere cause all day all I smelled and saw was smoke and burned oil smell till I washed the the engine bay. So I was was not happy cause I try very hard to keep my car cleanand it pretty embarrassing to drive a new car with smoke coming out of it.
Mr. William Whitehead was friendly and fast getting me checked in. He offered refreshments while my car was being serviced and answered all my questions. My car was very clean when returned.
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