I was surprised to see the changes in the room and some new faces. I liked the way it was before actually, everyone seemed to happy to see you and you felt it a team. Now they are sort of divided and more focused on their own task than the customer.
I have always loved all your people in the service department and they have always treated me well, which is why I come back.
I love the fact you clean my car especially this time of year! The guy that takes me to work and comes to get me is very pleasant and nice. Makes it very easy to drop the car off for the day.
My car was dead in the morning, I called service, they said bring it right in.I did and it was a battery issue, they replaced it, checked a few other things, washed it and called us to pick it up.great service and they even called the next morning to check on it..Always good to do business with them.
At first they acted like I did not have an appointment, but did not say that directly. just acted surprised to see me. That did not slow them down and they took my vehicle in, changed the mirror (Truck, outside), washed the vehicle, took my money and sent me on my way. I cannot ask for better service. Keep up the good work.
H. Randy Charboneau
I was searching for a used truck and I didn't have much credit history. Not only did they get me a loan without a co-signer, they also bent over backward to make sure that my first financed vehicle experience went smoothly. Everyone there is super nice as well as being helpful. I've worked at dealerships and spent time at others and no one comes close to the professionalism and hospitality of Rome pre owned. They are four hours away from me but I won't hesitate to buy my next vehicle there! Well worth the trip! Thanks again Matt!!!!
It was my first time buying a truck from the dealership and I must say the staff there could not have made it easier for me the people there were so nice and helpful they did not push me to get anything I wasn’t interested in I went there knowing what I wanted An they helped me get it A huge thanks to Matt an Jason for giveing me the best truck I ever got me an my family could not be happier
I want to express my sincere appreciation for our salesman Evan. I could not have asked for a more professional individual to assist with the purchase of our CRV. He's the type of sales person that everyone would want to have; someone who is polite and patient when you're a bit indecisive, informed about the vehicle when there's lots of questions and willing to work with you to make it happen. He truly would be the reason I would return to Carbone to purchase my next vehicle. Thank you Evan!
Steve Purdon @ Steet-Ponte Dealership in Yorkville
by Edith D. Ruggiero from Rome, New York
December 2, 2016
Steve had all the answers that I was looking for and paired me up with a vehicle that I am very pleased with. I know I can go back to him with any further information I may need to operate my new car confidently.
This was the third vehicle that we had either purchased or leased from Steet Ponte, as always from the first call thru delivery the experience was great. Steve Purdon did an excellent job finding the truck that was right for me, the guys are fair and a pleasure to do business with.
I live in Rochester, NY and have plenty of dealerships to choose from when it comes to purchasing a new vehicle. However, I would always go out of my way to choose Steet Ponte Ford!! This is the fourth vehicle my family has purchased from this location and it has always been extremely easy! Although we dealt with Brian previously, we got to do business with Rich Josephs this time and he was amazing! He was there with us every step of the way, always providing personalized service and always with a smile! Rich and Sean in sales made sure we knew everything that was going on and we got what we needed! Trust is very important in any relationship that you have in life. Trust, knowledge, compassion, and care (all with a friendly smile and sense of humor) are what you'll get! I'd recommend them to anyone!!
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