I can't speak highly enough about this establishment. Chris and Tyler were especially courteous and made our buying experience the best we've ever had from a car dealership. In case you're thinking, "Duh, when you buy something that expensive, they have to kiss your @$$," we bought a used Jeep for less than 30K. They're just good people, regardless of who you are or what you're buying.
I recently purchased a GranTurismo S from sales associate Kari Lloyd. The process could not have been better. By email I arranged a time with Kari to see the car, and she asked me if I would like a cappuccino when I arrived. I told her my preference, and a cappuccino mocha was waiting for me. She also made scones the night before for me to enjoy while we spoke about the car. I had my eye on a 2011 that was a beautiful Bordeaux exterior with a light beige and black interior. We took a test drive and she showed me some of the features and spoke of others. There was never any pressure sales tactics and the sales manager was very understanding when I said I wanted to explore my financing options over the next few days.
Kari kept in touch during that time by email, as I had explained to her that I work at night and sleep during the day. When I had my financing in place I let Kari know and we setup a time to meet on my next day off. Again, she had the scones and another cappuccino mocha waiting for me. I made my offer and within no more than 10 minutes I had a deal. No back and forth between the sales associate and the manager. I was completely done with the deal and had my keys in an hour and a half. Kari took time to explain functions of the car and helped pair the bluetooth from my phone to the media system. They had detailed it, filled it with petrol, made sure the second key was programmed properly and then I was off on my new adventure of owning an Italian exotic car. Just before I left, Kari noticed that something still needed attention in the car and we drove to the service bay where they cleaned a small area of the interior. Kari then let me know that the dealership was holding a car wash for their clients on the weekend following. Even though the event was booked up on their website, she got me on the list and I was treated with the same respect by other members of the team that I met.
I highly recommend Kari Lloyd's professionalism and her willingness to provide extras to make one feel welcome and respected. The entire team made me feel like I was their most important customer. These days, I find customer service like that a rare thing indeed.
I own a Fiat 500e with a broken tire pressure sensor. Daniel Cerna the Service Advisor took care of me. He repaired it plus he replaced a foggy rear lamp, plus a couple of recall upgrades. He told me that it was all covered under warranty. (It wasn't, but he had it covered anyway). Saved me $500.00 it repair cost. When i came to pick up my care i was very late and Danny had already gone home. He came but to the dealership to get my my care so i could take it home. Talk about going above and beyond the call of duty to help out a customer that was having a hard time navigate his day. Danny saved me hours of grief and i recommend taking your car to Van Nuys FIAT for all your service and repair needs. I know i will.
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