Good to do business with – Need better/clear commu
by PranavT from Binghamton, NY
December 15, 2016
I bought a 2013 VW CC Sport from them. I am from Binghamton, NY & this car was located at their showroom in Hartford, CT. I saw this car’s listing online and immediately liked it but wanted to test drive the vehicle before putting down my money. I had arranged for my own finance so needed the purchase order for this vehicle. They agreed to give me the purchase order if I put a refundable deposit of $500 on my credit card. I agreed to that. So I put my paper work in order and drove down with a friend on Saturday to their showroom. The condition of the vehicle was good just like I had imagined from the pictures. I took a test drive. The gentleman who was with us on the deal was knowledgeable & helpful. I noticed that above the front passenger headliner there was some black smear. I pointed out this to the salesman & he took care of it immediately. Also the engine bay & the underside of the vehicle looked dirty as if it was not washed so they gave the car a complete rewash before I left. I was unclear on how I would be able to register a CT dealer plate vehicle in NY State. I was told that I would be getting NY plates which I did. Only place where the dealer needs to improve is communication. I had no clue what was going on with my registration & upon calling/emailing I just got the answer that “A third party company is taking care of it”. This is my first car in this country and it should not be assumed by dealer that everyone knows the process of buying a car over here. It is nice to maintain some transparency during paper work as I am paying for that service as well. Now I got the plates from DMW NY however I never got the title for my car. Upon asking the dealer, they say they mailed the title directly to my finance company and it’s normal. Here’s the thing, my friend got his car a week later mine, went through the same finance company as mine and he got his title from the dealer (different car dealer). He just made sure he added the finance company name as a lien holder on his car’s title & mailed a copy for their record.
I bought a 2017 Volkswagen Toureg. The buying process from start to finish was excellent - from our sales rep Ty, Rick financing, and Ted.
Ty spent a large amount of time with us over the course of two days making sure the entire process was smooth and enjoyable. Thank you!!!
Highly recommend this dealership and these guys!
My husband and I recently leased a car from Valenti Alfa Romeo in Hartford and had a fine experience. This was our first lease, we usually buy cars outright, so it was a new experience. The employee who helped us so ably was Alphonso Lopez. He made the process very easy and fluid and we were pleased with the monthly lease cost.
My husband and I bought 2 used cars in the last 2 weeks. There was a huge difference in each experience. Valenti (Alex Johndro) was by far a much, much better experience. Everything was very professional. Alex was very friendly and in control of the entire process. He was well informed on the car we were buying he made the entire process an easy and pleasant experience. I would most definitely go back to this dealership.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
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