a reminder, when you tell me that it will not take but another 25 minutes for an update, that is fine, but when you come back to me 2-3 times, that is not fine, that should have been on another service day.
Even though I live on the west side of LA county and have the choice to utilize a local service provider, I travel to Pasadena for service because of the excellent service provided by Rusnak of Pasadena.
We had an incredible buying experience purchasing our new 2016 Maserati!!
Keti Lubarsky our Sales Consultant / Finance Manager at Rusnak Pasadena Bentley was absolutely incredible. We got a great deal and Keti also got us financed at a great rate.
Keti gave us outstanding service and we can't say enough about her personal care!
Thank you to Rusnak, we are long time clients and it was a great pleasure to work with Keti.
We LOVE our car it is awesome.
Thank you very much!
I can't speak highly enough about this establishment. Chris and Tyler were especially courteous and made our buying experience the best we've ever had from a car dealership. In case you're thinking, "Duh, when you buy something that expensive, they have to kiss your @$$," we bought a used Jeep for less than 30K. They're just good people, regardless of who you are or what you're buying.
I recently purchased a GranTurismo S from sales associate Kari Lloyd. The process could not have been better. By email I arranged a time with Kari to see the car, and she asked me if I would like a cappuccino when I arrived. I told her my preference, and a cappuccino mocha was waiting for me. She also made scones the night before for me to enjoy while we spoke about the car. I had my eye on a 2011 that was a beautiful Bordeaux exterior with a light beige and black interior. We took a test drive and she showed me some of the features and spoke of others. There was never any pressure sales tactics and the sales manager was very understanding when I said I wanted to explore my financing options over the next few days.
Kari kept in touch during that time by email, as I had explained to her that I work at night and sleep during the day. When I had my financing in place I let Kari know and we setup a time to meet on my next day off. Again, she had the scones and another cappuccino mocha waiting for me. I made my offer and within no more than 10 minutes I had a deal. No back and forth between the sales associate and the manager. I was completely done with the deal and had my keys in an hour and a half. Kari took time to explain functions of the car and helped pair the bluetooth from my phone to the media system. They had detailed it, filled it with petrol, made sure the second key was programmed properly and then I was off on my new adventure of owning an Italian exotic car. Just before I left, Kari noticed that something still needed attention in the car and we drove to the service bay where they cleaned a small area of the interior. Kari then let me know that the dealership was holding a car wash for their clients on the weekend following. Even though the event was booked up on their website, she got me on the list and I was treated with the same respect by other members of the team that I met.
I highly recommend Kari Lloyd's professionalism and her willingness to provide extras to make one feel welcome and respected. The entire team made me feel like I was their most important customer. These days, I find customer service like that a rare thing indeed.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.