February 24, 2018
Fitzgerald Annapolis Mazda is top notch. Every facet of this dealership is consistently excellent. The customer service, new and used car buying experience, service department, sales associates, managers, quality of product, and genuine interest in providing excellent value for the money you spend are all far and away better than any other dealer we've ever used across nine states and a foreign country (we are military). We purchased a new Mazda from Fitzgerald's in Dec 16, and at the time we thought the car-buying experience couldn't get any better (see my review on 10 Dec 16). But, they went ahead and outdid themselves. Recently, we purchased a used BMW from Fitzgerald's and after driving it off the lot, discovered a hard to detect, yet fairly common (and fairly expensive) mechanical issue. Understanding the dealership had no further obligation toward us and our vehicle (e.g. no warranty), we contacted them right away about what we guessed would be a fairly significant repair. Not only did Fitzgerald's respond to us immediately, they arranged to bring the car in for repairs, provided a loaner vehicle, and had our BMW back to us in a matter of days. There was no wrangling, negotiation, or delays; and, they treated the repair as if it was under warranty! I can't guarantee they'll treat every situation this way, but I can guarantee this...the next time we are looking for a new or used car (probably later this year), our first and only stop will be Fitzgerald Auto Mall in Annapolis.