Best experience buying a new car. No shuffling around to manager, experienced and knowledgeable sales representative. We got all the information we needed and the exact auto we were looking for at the best price quoted from three dealers.
I always go to the dealership go get my oil change and the feeling of being welcomed by Perdita and her smile is amazing! For a person who goes twice a year, she immediately recognizes me and treats me extremely well. She offers a complimentary wash which I’ve never been offered before with another person behind the desk.
Purchased a new Lincoln MKZ yesterday, the salesman, Narh Caternor was awesome. He explained the difference between three models of Lincolns, which helped me choice right one for me. I came to Koons, Silver Spring after visiting dealerships much closer to me on more than one occasion. I highly recommend them to anyone.
Friendly and efficient service. Clean and tidy waiting area. TV free wifi, coffee machine. I waited for my vehicle for about an hour and a friendly gal came through the showroom/waiting area to offer snacks and bottled water... I loved that!
Considering I would be driving ~500 miles to the dealer I had a number of questions concerning vehicle I was considering aswell as a “ball park” figure for my trade-I asked via E mail and STILL await an answer. I wont to make sure we are all on the same page about price/features etc - and in writing b4 I drive that 500 miles after all
This was the most seamless and worry free car purchase I have ever made. Came in told my sales person Ray Palizkar who is by the way very helpful, knowledgeable about cars he sells! Anyways, we told Ray what we wanted to test drive, when we arrived back at the dealership, I didn't have to spend much time negotiating a deal, I figured why waste anyone's time and told Ray upfront what I was looking for in the deal, etc.
Sales manager came to me immediately with a counter offer and after little bit of talk we agreed in the middle price that was reasonable for everyone. Whole process probably took less than 3 hours!
I think it speaks volume how many abundant rave reviews this dealership receives here and there is definitely a reason why....a GREAT customer service!
People were very friendly, service was great. Finished what needed to be done timely. Waiting area is perfect and includes WiFi.
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