Excellent Experience at Napleton Mazda - Libertyville
by Benjharper100 from DealerRater.com
October 3, 2018
This dealership was really great and the sales and managerial staff made the experience really enjoyable. Sean is so nice, very knowledgeable and very helpful. He made the process easy and didn???t put us in any awkward sales situations. After the purchase, he spent time with us (at 9 o???clock at night) to make sure all the settings were to our liking before seeing us off. Great service and a wonderful overall experience.
Expert help and advice from Jeff Becknell, Service Manager
by 2012MazdaMX-5 from DealerRater.com
August 5, 2018
I was specifically referred to this dealership by the Windy City Mazda Miata Club and by my neighbor, Matt, who also owns a Mazda MX-5 Miata. Matt knows Jeff and takes all his cars for service to Jeff. I must admit I was still somewhat skeptical. I waited an incredibly short time for Jeff's service staff to identify and fix the problem, a leaking drain plug on the 6-M transmission. Jeff personally took me out to the service area and showed me the leak while the car was on the lift. Please note that this was a very clean and orderly service shop that I can attest to firsthand. And, what other dealership allows you into their shop, for whatever good or bad reasons? Hats off to Jeff Becknell and Napleton Mazda! We discussed my upcoming 60K service requirement (the so-called "Big One") and what a refreshing conversation with the Service Manager who is both straight-talking and customer-focused. By the way, full disclosure: the leaking drain plug was caused by the owner, and the cost to fix it was "no charge." Also, Jeff described the 60K service for the Miata as mostly "checking." I really think I understand why the gentleman from the Windy City Mazda Club takes his SE (Special Edition) Miata to Jeff and why the Windy City Mazda Club knows the SE Miata owner is happy getting service from Napleton Mazda -- for a car he really cares about. Like me.
We purchased a CX9 from this dealership and Chris help,us a lot. After two.Or three weeks my son called to make an appointment for the interior exterior package we bought . Someone informed my son that Chris should have made that schedule then he was put on hold . We decided to go the next day to make the appointment and tried to explained to the receptionist what we wanted but was inform d that there is no such thing . Luckily Jeff Becknell came in and explained everything and informed us to bring the car the=next day . Jeff deserved a 5 star rating 5 being the best for being patient and understanding to customer needs.
Recently bought a CX-9 GT & One of the reasons I bought a Car @ this dealership was Sean! His knowledge of the products & good customer service made my decision much easier. He knew what fits my needs and my budget which was deciding factor.
I always come to Mazda Autobarn Service since purchasing my CX5 from the Autobarn dealership and I've always been very satisfied. Reena Parmar is my Service Advisor and I've also received excellent customer care from Clare and Jason. My car is in tip top shape and the team here goes out of its way to provide great service.
Sonny was great to deal with. He was honest straight forward. Not your typical dealership sales person. Chris in finance was great he wasn't pushy on extra warranty. Everyone was polite and respectful. They listen when you say something
I brought my Mazda CX-5 in for service for the first time. They were helpful and professional. I was supposed to leave it and pick up the next day, but they were so quick that I was able to pick up the same night. Thanks to a quick response from Simon Kim I was able to change plans and leave early for a trip the next day.
Autobarn was great to deal with. I had been looking at SUVs for a while. Did my research and wasnt as familiar with the cx5 but it had high ratings. Test drove a car with Sonny at Autobarn. Also went to several other dealerships but they seemed less than eager to work with me. When back to Sonny. He put together a deal and took his time going through the car options with me. I would highly recommend working with Autobarn and Sonny.
I had multiple service visits for maintenance and always a sensor issued covered by warranty. I worked with Chris F. who has taken great care of me on every visit. Very easy to keep communication with him and he stayed transparent with me during the whole process. Working with Chris F. in service makes me want to keep doing business with Autobarn Nissan of Evanston.
I've been taking my Mazda to this service center since I purchased it new 3 years ago. I've been helped with other service members but Simon is the one I remember. He's always helpful and gives a clear explanation of what's being done to my car. What I like most about him is that he doesn't push me to get additional work done on my car.
This is the first time I am leasing a vehicle and I have to say it was a terrific experience with Jeff Williams he explained everything about the car and helped with any questions I had and also think it was a great deal i received. And Chris in finance was very friendly and helpful in getting all my paper work complete
From the moment I walked through the doorway, Wilkins was a dream come true. Ed Chwal got the pricing I wanted and the entire deal signed, sealed and delivered in a few short hours. Ed was nothing short of incredible. If I could give him alone five stars I would. He walked me through every step and made me feel extremely confident about my purchase. He not only showed me how to use each and every aspect of the interior, but also showed me how to maintain the exterior. Ed's knowledge of the vehicle and the process were astounding. I have never felt better about buying anything. He also went out of his way to secure an accessory that I really wanted. I was going to head to another dealership and go with another brand, but I chose Mazda because Ed showed me and convinced me that I was making the right decision with Mazda.
This is my second car from Wilkins Mazda and I???m very pleased. Never felt bullied or condescended to. Only issue was quite a long wait for the car to be cleaned after all the paperwork had been signed. However, I was given a snack and all the coffee and water I could possibly want. All in all, I???m sure I???ll be back!
My son and I leased a new 2018 Mazda CX-5. I live in NJ and he lives in Chicago. He went in and picked out a car and I negotiated the deal via email with Brian the sales manager. I advised him that I would be flying in for one day and when I got there the car was ready and all we needed to do was fill out the paperwork and off we went. Manny went over the car from top to bottom with my son and Bilal handled the paperwork. Couldn???t have been any easier. They also took back our 2016 CX-5 which was at the end of the lease. Great job all around.
I came in not sure If I was going to leave with a car and they were so accommodating and helpful that I left the same day with a car. Andre and Ali really helped make this process easy. Thank you so much! I would recommend this dealership to anyone.
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