I visited Rt. 9 Mazda on Sun. 10/28 to check preowned inventory that I saw online. All the cars I was interested in were in the lot, and Andrew Nandlal allowed me ample time before checking to see if I had any questions. This was a tricky situation because I was looking for a friend, and she liked my CX- 5 as much as me, but wanted a CX-3. Andrew went above and beyond to make this happen for us. It was a sale that Andrew should be patted on the back for. He dealt with a couple of middle aged women and answered every need they had. End result: quick and easy sale! Kudos to Andrew!!
I am currently a deployed Service Member overseas. One of my vehicles back home was wrecked and I had to replace it. I went through a few different dealerships with no luck. I was even really close on leasing a Honda SUV, but the process was taking way too long, especially since I was coming out of pocket for a rental everyday that I did not close on a car deal. The Representative helping me seemed like he was only looking to sell his inventory and not find me what I was asking for. I purchased a car on Sunday from Route 9 Mazda. To say this establishment has one of the most professional and dedicated group of employees is an absolute understatement. I was emailed back very promptly after I reached out to this dealership by Stephanie Bernstein. She was an absolute saint. She helped answer all my questions when I was initially inquiring about the 2018 Mazda CX5 Grand Touring. Showed me all my leasing options (I'm going to say one of the most well presented and understandable quotes I've ever seen). I explained to her my situation and she went above and beyond to accommodate my family and I. I am thousands of miles away, yet with Stephanie's willingness to help and truly caring personality I felt like I was sitting right in front of her getting this process completed. I started talking to her on Friday September 21st and my Fiance was able to pick up the car with less than an hour spent at the dealership on Sunday September 23rd. Mind you, i'm overseas and never stepped foot inside the dealership. I truly appreciate the Route 9 Mazda team for making this process so easy for me given the hard time we were experiencing and how far away I was. I would reccomend this dealership to anyone who is interested in purchasing a new car. They break everything down to you with no confusion, and the best part is they're so affordable. I was able to get the top of the Line 2018 Mazda CX5 Grand Touring AWD and insurance for my car, all for the price I would've paid for a Honda CRV EXL lease alone (which is not their top of the line model). I will most definitely be coming back from deployment to purchase my second car.
Andrew Nandlal, Brendon Nunn, great guys, excellent sales people. Made the experience of buying a car enjoyable, and the time there relaxing. And Stefanie Bernstein was smart , fast, and got things done.
I have purchased many cars in the past from various reputable dealers. Marc (sales) and Shelby (finance) were professional and thorough. Customer experience was a pleasure dealing with them during the purchasing of a new car. For some people, purchasing a car could be a stressful event, but with Marc and Shelby working as a team, they conducted themselves in the most professional manner. I highly recommend you stop by and make a purchase.
With two college graduates this year, and unfortunately cars totaled in accidents within the past year or so, we have bought a number of cars recently. Mark and Shelby at route 9 Mazda provided the best experience by far. Mark listened to what my daughter wanted in a car, and his first suggestion fit perfectly. Shelby then pleasantly guided her through her first car buying experienc and all the paperwork involved. Throughout there was no pressure at all, no ???Buy this and you better buy now or....??? I would highly recommend this car dealer based on this experience. Thank you again up Route 9 Mazda.
Leased a new 2018 Mazda 3. Everyone there was so wonderful,helpful, and courteous.. ended up with a great deal and they helped in every way to please me. Marc spent so much time to explain all the new bells and whistles thoroughly. Shelby really knows her stuff and Chad and Ken made it become a reality.I???d recommend this dealership to everyone.
I had a great experience leasing a car from Route 9 Mazda. I worked with Andrew; he was VERY knowledgable about the fleet of cars and was very adept in walking through options, pricing, etc. I live about an hour away and they dropped off the car on a Saturday! Amazing customer service. Will continue to work with them in the future.
Bought R 32 and Taureg from Compass for girlfriends over the years with cash. Looking for deal on Golf R but no concession. Therefore no loyalty to that dealer. Repair of rattle on Taureg took two tries but fixed. Selection usually not as good as a larger VW dealer.
Years ago, could not test drive an R 32 before signing for it. More a VW stupidity than a dealer issue. But manager was not polite about it. Went out and bought a Mitsu Evo instead and never looked back. They lost a sale because I could not test drive car before signing that i would purchase it. Something about no miles on R 32 demo. VW has some bizarre policies not to mention the diesel fraud.
Think that was under old ownership.
Was in a bind. Mr Traverso went above call of duty to assist. Needed a key to unlock wheel to change flat tire for my nephew. Couldn't find one anywhere except to order online. I stopped in the VW dealer in Middletown NY, spoke with Mr Traverso who was kind enough to trust me and let me borrow the key I needed. I offered to rent it or buy it and he declined stating he just needed it back. Thank you for your excellent customer service. Much appreciated.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.