I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Best car decision I've ever made!
by coliee_20 from Madison, WI
November 2, 2018
This car meets all my needs and goes above and beyond what I was looking for. The only things missing for me are a built-in garage opener and remote start.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
Most reliable car I have ever had.
by Peggy from Collins. Ny
October 31, 2018
The best value love my car. Would recommend Mazda cars to anyone they last forever. Would buy another one. The SUV is next. Love it.
My experience with carvana was and still is very good. I wanted to sell my can a few months ago and Madison was super nice. Undirtunately I had to cancel the sell bc of personal reasons. Now I???m again in the process of selling and Madison is super patient with me and so nice!
by Ck619 from CA
October 21, 2018
I really enjoy this vehicle it’s a good reliable car! It’s perfect for when I travel for work and gets me where I need to be safely. Has a really good sound system!
I was looking for a used car of a certain brand, and there was one available at Fowler. I contacted the dealer and Denise got back to me almost immediately. She readily answered any questions that I had and offered to provide me with any information I would have liked. I was going to make this purchase from out of town and was looking for a local mechanic who knew this brand. I had trouble finding one but Denise was able to get me names of several who work on European cars. Unfortunately, the car sold quickly (which I absolutely expected it to because it was priced well). Denise got back to me to tell me that the car sold, when she really had no obligation to do so. This is what is called great customer service and something that is sorely missing at a lot of place. Given the opportunity, I would gladly do business with them.
Great car for the money
by J.R. from Lititz, Pa.
January 12, 2019
This car is fun to drive. It handles nicely and gives a good ride. The seats are comfy and it has plenty of rear carrying space to meet my needs. This car has a couple of issues I’m not wild about. There is little room for car seats in the rear passenger seat. Also, it is hard to see over the hood. My husband is 6’1” and even he can’t see over the hood.
My name is Robert Pearce (405-736-5226) and I had my car serviced on Saturday the 9th of June at Nelson Mazda in Norman Oklahoma. I was informed at that time that my pre-paid maintenance service would end at the 25,000 mile mark. This does not correlate to what I thought I purchased with the car when you were Reynolds Mazda (Schedule 1 Maintenance Plan). During the financing portion of my car the financing representative sold me this plan which supposedly goes out to 60K miles. I agreed to have this included in my purchase contract and now it appears that Mazda is reneging on this purchase. If this is so then we need to adjust the financing to correctly reflect that this add on is no longer in effect. I am very disappointed. This is my third Mazda and as a loyal customer for 25 years I feel very let down by this development. Respectfully, Robert Pearce (Address: 13505 Steeple Chase Circle, OKC 73131).
Very disappointed with the quality cx3 - 2016
by Modo from Canada Toronto
December 20, 2018
I've had so many thing go wrong with this car. Very disappointing. Poor quality. Airless conditioning stopped working. Infotainment system continually restarts in even 1 degree weather. Persistent noise from front end. Shoddy trim. Will likely sell and go back to my trusted Subaru Forester.
The Nelson Mazda dealer is very much on top of their game. Although I did not end up buying a car from this dealer, they frequently contacted me to give me the latest information on what cars had come in in my price range. I will definitely look for my Nextel car here!
Can't stand this car!
by Dr. Tallgreenalien from Boulder, CO.
December 6, 2018
This is the noisiest car I've ever driven. Both the road noise and engine noise are awful. The car radio is also awful, so attempting to drown out the car noise with radio noise is like taking ineffective medicine with bad side effects. I even tried driving the car with earplugs. I can't stand driving this car! I will be happy to return it to the rental agency today! Yes, the car handles well, is sporty, has a nice interior, etc. But if you can't stand driving it, what good is it?
We were looking for a family vehicle to use for vacations and for hauling. We looked around Wichita and the prices were too high and the customer service was horrible. I looked online and came across a CX-9 at Nelson Mazda in Norman. I did the online inquire and from that point new that this experience was going to be different, and it was. We drove down to look at the CX-9 and Alina took great care of us. She made the whole experience relaxing and with the non commission approach, no pressure. She gave us a tour of the facilities and invited us on the test drive to different areas around to fully test the car out, which in Wichita is not really heard of. Overall it was worth every bit, we bought the CX-9 and even throughout the buying portion was smooth and enjoyable. I would saw from now on, car buying just might be made out of town down at Nelson Mazda. I've already recommended them to a friend, and sure will continue to.
Only buy sport model, money on upgrades
by Ramondo from Hamilton, Oh
December 4, 2018
Car is over priced. Get 32 mpg average. Seats marginal. Children only in rear. Childrens car seat in rear makes. Front seat nearly unusable. Engine is extremely buzzy, and annoying.
I found Nelson Mazda shopping online. I was looking to buy a vehicle for my wife and had expanded our search from our home state. They had just the vehicle that we were looking for and I began a conversation via text with a friendly support person named Victoria who was extremely helpful. Being from out of state, I wanted some local eyes on the vehicle, so one of the sales staff, Alina, was nice enough to show a local friend of mine around. She followed up with me after the showing and quickly responded with questions I had about the vehicle via text, email and phone calls over the next few days.
After we decided to purchase the minivan, the team at Nelson installed the requested trailer hitch and arranged shipping for us. They kept us informed throughout the process as to what to expect. The vehicle arrived and although there were some minor issues, the sales manager, Nathan Parker personally called and went above and beyond going out of his way to ask, 'What can we do to make your experience with Nelson Mazda everything you'd expected it would be." He promptly took care us us and the issue was quickly resolved. We are extremely happy with our vehicle and appreciate all Nelson Mazda did to make our purchase of a vehicle- sight unseen- a positive one!
A Lot of Car For The Money
by MgMg from West Palm Beach, FL
December 4, 2018
Overall, for the money, great value. Two minor negatives - visibility through rear mirror less than I was used to; FM radio reception inferior to previous vehicles. May be due to the tires, but at highway speeds, road noise is high. I'll try different tires when they need replacement.
This was the best experience buying a car I've ever had. The staff was friendly and non-pressuring. They were open, honest, and upfront with pricing. They even had a place for the kids to hang out while we talked. Thanks guys.
Fabulous car in all respects !
by MAZDA FAN from San Juan Capistrano
September 28, 2018
This car gets phenomenal gas mileage, is comfortable and roomy and has great styling. I am so happy to own it. The Crossover is perfect for me and my dog:)
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