Buying a used car when you know exactly what you want can be daunting if folks do not communicate. Eli and Max at Towne Mazda are great. You always know where you stand and all the specs on the vehicle you think you might want to buy. They understand the subjective tense in the buying process. Very helpful. I did buy a car and think it proved to be a good deal and experience for both sides. Definitely would recommend them.
My sales person ( Athena ) was extremely pleasant and helpful to deal with. Her professionalism at Fremont Mazda is an asset to your dealership! I will come back in the future when I need to purchase another vehicle....
They did not give the Sport Bars to me that were in the pictures online! I have asked twice with no response and I believe if that’s the way the Car appears online then that is what should be included in the Sale.
It was a pleasant experience bringing my car to AutoNation for service. My only gripe was the fact that I brought my car in at the earliest time available and it was still a seven hour wait before my car was ready for pick-up. This was for an inspection, tire rotation and alignment and wiper replacement. When I asked about the long wait, I was told the dealership had many cars come in for service that morning. I had an appointment that was made the previous week for the earliest time-slot available. How did all these other vehicles get in in front of my appointment?!? Small gripe for some, but it burned most of my day off..............
I had a great experience here at Mercedes of Pleasanton the person I dealt there was Kris he was extremely knowledgeable and pleasant to talk to you I didn't feel pushed at all I haven't bought a car yet but I will be returning there
Today I drove away from the dealership as a first time car buyer! I had an amazing experience with this A+ team. Nick the GM was super helpful with setting me up with his team that gave me the true VIP experience. The assistant manager Thomas was able to find the car that I was exactly looking for while also keeping me updated when the car would be ready. I appreciate all of the communication even when he was technically out of the business. My sales rep that helped assist me with the car was Sterling and he helped so much through the process and patience with the finance department. Sean was the sales manager within the finance department and he did everything and exhausted every possible outcome in order for me to get the best deal! I walked away believing that this whole team was there to help us all reach a common goal which was driving away with a car at the best affordable deal. Thank you all for your help!
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