The good, the bad and the ugly
July 2, 2017
My wife and I recently purchased a beautiful vehicle from Oxmoor Mazda. The sales persons were marvelous. Josh and Sydney were well informed, friendly and knowledgeable. They were low pressure, yet resourceful.
The first phase of the finance procedure was painless and fairly efficient. Harlow was helpful and full of information. We had no problems with our financing, so this part moved rather quickly.
However, it's the second phase of the financing that became frustrating. After spending approximately 2 hours with the first few steps, we ended up waiting about another hour for the next step (we were not made aware of what was coming next). My wife has expressed that we were on a time schedule and the previous participants in our purchase were moving quickly, but once we made it into the office of Mario, it was a different story.
This is where you are submitted to a high pressure, lots of horror stories and the really bad pitch by this guy. You see, you have to go through his terrible pitch for the extended warranty before being able to sign your purchase order, thus completing the car purchase. Even though he was aware of our time schedule, he wasn't concerned. After 30 plus minutes of listening to him pitch 4 versions of the extended warranty, I finally had to stop him from continuing. It was the worst pitch I've heard. He actually tries a tired approach of attempting to side with you with the most expensive choice of warranty, only to come around and pitch the lowest cost as a favor. How this guy stays employed as the pitch baffles me? After several 'we are not interested' and then several more again, he finally moves on to the printing and signing off on the purchase. Once rejected, he became visibly agitated by our decision. It was somewhat childish.
If Oxmoor parent group would fix this high pressure part of their selling protocol, they would be a stellar dealership. If I purchase again, I would request to forfeit this last step as a stipulation for my purchasing a vehicle from them.