Kristie was great.
This was how car buying should be. We asked for a quote for a Mazda 6, went for a test drive - including a couple of alternatives and then purchased the car for the agreed price.
My only complaint is how long the paperwork takes.
This was the second time we leased a car from this dealership, this time a CX9, and once again a fabulous experience from start to finish. We didn't want to spend a lot of time and they accommodated our wishes. Mazda makes a great car and this dealership adds great customer service. Zoom, zoom for sure. Thanks again Jose, Kristie and our finance guy, Zamir.
I hate buying a new car and am always relieved when the process is over. Working with Kristi at Tracey Mazda proved to be a very pleasant exception to this arduous process. I was pretty certain of which car I wanted and the highest I could pay for it but ended up buying more car than I really needed (sigh). Kristi applied none of the unwanted pressure one usually experiences at car dealerships. I think she intuitively knew tthat I was buying more car than what I needed but did not try to dissuade nor overly encourage me to do something I didn’t want to do. I appreciated that she patiently waited out my hesitation. I recommend both Kristi and Tracey mazda without hesitation to anyone considering buying a new Mazda.
Wow... I just had the best experience buying a used car, from the team at Tracy Mazda. Everyone there treated my family as if we were part of their family. Everyone was extremely knowledgable about their inventory and features and was very understanding with the budget we had in mind when shopping for a new, used car. There was never any pressure and I felt completely comfortable with the entire process. My sales reps included David & Kristie - we loved both of them! Management and the Finance team were also very easy to work with. Thank you Tracy Mazda!!!!
I took my vehicle in for repairs everything was done correctly and good customer service .but only thing kind concerning me was that I asked for help to the advisor in the corner for help and his was rude to tell me wait for your advisor. That was no the answer I was looking for it and yea he was took busy texting. I m sorry that put a flaw to into the good service.
They did not give the Sport Bars to me that were in the pictures online! I have asked twice with no response and I believe if that’s the way the Car appears online then that is what should be included in the Sale.
Found a car on the internet we were interested in, called ahead and they had it ready to show upon our arrival. Buying process very straightforward with pleasant interactions all around. Would buy another car here without hesitation.
Please give my thanks and appreciation to your wonderful sales staff starting with Mr. Michael Barrilleaux,"internet Consultant, Mr. Reyes Garcia,"General Sales Manager" , and last but not least "Big Mike" ... These gentleman made it their mission to ensure our buying experience was met with true professionalism, courtesy and just all around enjoyable!! As my wife and I approached your lot we were met with smiles and great attitudes, this instantly put us at ease being we haven't looked or bought a vehicle in almost twenty years. We definitely were apprehensive, your wonderful team made the whole process easy and tolerable..I would have to say it all started with my phone conversation with Mr. Barrilleaux, he returned my call immediatly and instantly put me at ease.. No pressure whatsoever, It was all worth the hour drive to purchase my used 2006 Dodge Ram 1500.. I definitely would recommend your dealership to my friends and family who are interest in buying a vehicle in the future.. Again please extend my thanks and appreciation to the gentlemen i have noted above for their awesome service to me and my family!! Thank You A Happy and satisfied "Dublin Mazda Customer" Jose Maanao
I had been to this dealership a couple of times to see a used vehicle, each time i met a different salesman and noticed all were very polite and never forced me to buy, but had good product knowledge or tried to get me the info. Though i have seen better used cars of the same model at other dealership i would decide to buy from here, because i think if their sales guys are this good their management should be good if that is so, so will be their after sales service.
Everyone here helped us so much!! Great people and they worked hard to help us drive away in our new truck!!
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