I both bought and sold a car here recently. My sales associate CARLTON BOWEN was fantastic.
SOLD: They gave me a very fair price on a 2003 Honda CRV with roughly 180K miles. The process was quick and painless. You do not have to buy a car from them to sell a car to them. I had done my homework before and knew what it was worth and I was offered a price higher than Kelly Blue Book.
BUY: Buying a used car was more complicated. It took test driving many and lots of time on their website before I found one that met the very specific details I was looking for. I decided on CarMax because I did have a very specific car in mind that I had not been able to find private seller in the two plus months I'd been looking. Also, my sales associate CARLTON BOWEN was fantastic.He spent roughly a month helping me look at cars making calls to other dealerships and coordinating multiple test drives etc. I know having him as a salesperson made a huge difference. I had looked at other dealerships and was treated only like a wallet from the moment I entered. He worked hard to help me find what I needed in a car and was pleasant and respectful the entire time. Not at all the experience I had at other dealerships. With all of the hidden fees etc other places have, carmax was not more expensive. I was glad not to give my money to sketchy people at another place.
Most luxurious and well-functioning
by Bobr from Casselberry, FL
January 26, 2019
the shifting by this automatic transmission is so smooth you have to put window down so you can hear the engine to even detect it. It's easy also to leave the car running when you park it (accidentally) because it's so quiet. It's got all it's competition in acceleration and responsiveness. We have a few incidents where lights on 'auto' and other drivers inform us that we have no taillights. still figuring that out.
Stylish, Plenty of room/trunk, look of a high end vehicle, great safety features and in car navigation/stereo/bluetooth screen. Great Gas mileage. Exterior and interior color choices are beautiful. The AWD handled well in snow. The higher class in comparison to cost is well worth it and blows out the competition in a crossover. The leather seats are so soft and in the summer doesn't create it to be too hot. The heated seats in the winter are excellent. The dual climate control is a great feature for driver and passenger. The trunk/rear creates a large amount of space with the rear seats down and ability to do a split with the seats in the event you only need a portion of the rear to be enlarged. Don't mistake the engine size, there is plenty of power packed in this vehicle. It is an excellent ride especially if you do a road trip. All safety features or warning can be changed to sounds, vibrations or off. Lane assist, brake warning if you get too close to a vehicle, side mirror vehicle detection for land changing. The cruise control is simply amazing in the feature that you set the speed and as you approach a vehicle it adjusts to slow down, you never have to brake or adjust speed. You can even set the distance that you want to the cruise control to monitor, it is adjusted by car length. Mazda also created a safety feature in regards to the infotainment system. It is extremely unique and took me some time to get used to but the dash has the screen which is a touchscreen but disables once drive is engaged. Sounds annoying but it is for your safety. In the center console there is a 5 button toggle area that allows you to use the system instead. Think about it you lean your arm on the console and what is more natural than to just use your free hand to "toggle". Once you know all the buttons which is where the challenge and getting used to falls in, your eyes are on the road and you can maneuver calls, music etc. I would also recommend reading about their skyactiv technology it is fascinating and other vehicle Makes have tried to "buy" this technology off them to use. Mazda is not a huge advertiser which I appreciate because their cars do the talking but the downside is they are often forgotten as a contender. I can't say enough about this car and brand and have talked about it to everyone I know. Give it a test drive at least to look at it, I entertained a used 2016 which I very much liked but the 2018 was in the same price range if you can believe it and totally amped up the features and aggressive look. My package was the Grand Touring - well worth it!
The staff was so wonderful! Knowledgeable, friendly, patient, really wanted to make sure you were getting the best car for you and your family. I was treated with respect and staff was very courteous ! I want to let everyone know that I would not hesitate to come back to this dealership in Cool Springs.
My first and last MAZDA... go with Honda Toyota
by Emb from Ny
January 16, 2019
I regret not getting a CRV. I got the touring trim and few weeks after getting the car I noticed that the rear right seat makes noise whenever I go over a bump with a passenger in it. I took the car to the dealership and they told me that was how the car was made after they took it in and couldn't fix it. So if you want a car that the seat makes noise when you go over a bump then this is the car for you. A brand new 33k car should not be making me feel like this. Customer service is bad and not only at the dealership (Mazda of New Rochelle) but mazda customer care is bad as well. Overall please stay away from this car if you don't wanna regret wasting your money. Go with a Honda and Toyota at least they won't tell you they built the car to make noise when you have a passenger in it.
I recommend the Mazda product and Sales rep, Elijah Taylor, great and great. Ben M in finance ruined the whole experience because he threw a tantrum when I did not wish to hear and or purchase extended warranty product. To the point of demanding why I would not listen to his whole sales pitch and confronting my spouse as to why she would not say anything. He has issues but I am choosing to give Elijah the 5 stars he deserves. The other guy is creepy and should never be left alone with customers.
It is smooth, strong, steady and safe.
by R Ochoa from Greenbelt, MD
January 16, 2019
The new CX-5 (2018) is a very interesting combination between the smooth and steady drive of the Mazda 3 with the strength of an outdoor trusted car.
Carol, my wife, and I stopped at the Nelson Mazda on Fortress Blvd to look at a family vehicle. We worked with Tommy Duncan who listened to our needs and concerns and provided options within our means. He understood what was important to us and what was not. By the end of the week we walked out proud owners of a new Mazda CX-5. Hands down the best experience we have ever had purchasing a car. We credit Tommy Duncan for that and would recommend anyone who is in the market for a vehicle to stop by Nelson Mazda of Murfreesboro and ask for Tommy Duncan!
Best car I have owned
by First new car from Manitowoc,WI
January 9, 2019
This car has exeeded all of my expectations. It is comfortable, quiet, and has great acceleration. All of the features, including radar cruise control and other electronic safety devices are awesome. To get these features in other cars you need to buy a top of the line package, but, in Mazda they are in all of them. I love my car.
Lonnie Stevens and the rest of the service staff were professional and friendly. I knew from talking to Lonnie that he was someone I could trust. I couldn't be happier with the service I received, and I will be recommending this location to my friends.
CX5 Mom Car
by MiniTwinMom from Beaverton orwgon
January 9, 2019
Feels spacious, so quiet, handles easily, enjoy all the hands free ammenities. Feels like a luxury care at and affordable price. Can’t wait to take it i t he snow!
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