Bruce Blake without a doubt is the best and most honest, straight forward car dealer that we have ever met. There is no beating around the bush with Bruce. He is as honest as the day is long, and has always been there for my partner and I. We have known Bruce for years, and feel like he is a good friend. Bruce makes people feel special, and that's what living is all about. He is not just looking for a quick car deal to make that commission for himself. He truly wants to help the customer find the best deal for their money, not to mention the most comfortable car for the buyer. Bruce will not attempt to talk you into something else, which I truly find appealing for a car dealer. Most of the other dealers that I have dealt with act like the buyer is stupid, and try to get over on them to get more money. Not Bruce... I have referred people to Bruce, and have never heard one bad comment from any of them, in reference to his professionalism and honesty. This is who Bruce is as a person, not just a car dealer! We just love Bruce, and pray that he sticks around awhile so we can keep purchasing Honda's from him. Aloha, Sally and Kahau
Everyone we dealt with at Martin Honda during our Honda CR-V purchase was focused on making us as comfortable as possible to make the right decision for our family and on removing any car-buying stress. They were very flexible, accommodating and attentive to my husband's mobility issues. Also, the online quote process was easy and their follow-up was excellent with the quote and appointment scheduling. Friends and family have recommended this dealership to us and we can definitely see why! Thanks!!
Just just bought me a Honda Civic type-R online. James, one of the sales managers was straight forward. Gene picked me up at the bus station. The whole transaction took only about an hour. Great price, great service, fastest car transaction ever. Highly recommend.
We landed at Martin Honda due to unexpected car trouble on 95-South during our trek from South Jersey to Alexandria, VA. Fortunately, Kyle's assistance with getting my car repaired and safe to drive again made a bad situation much easier to swallow. He was professional, courteous, and made every effort to keep me in loop on the status of the repair. He even went above and beyond in helping to work with my insurance company regarding coverage and faster timelines. The cherry on top was his willingness to help provide complimentary transportation once I was able to get back to the Newark area, saving myself and my mom a lot of travel and headache. If it weren't for Kyle's exceptional customer service and knowledge, this unexpected situation could have been much, much worse. Can't thank them enough!
Martin Honda's service department is both professional and courteous. They have been servicing my vehicles ever since my family and I moved to DE in 2013. I am particularly fond of John Bosch. He is a friendly, knowledgeable, and an informative service specialist. Excellent service! Thanks!
Ed McDowell is the best car salesman I have ever encountered. Professional, patient, accommodating, courteous, knowledgeable and most important to me RESPECTFUL and PLEASANT. I don???t think there are enough adjectives to describe the experience he provided for me. I am a very happy customer thanks to Mr. McDowell. Thank you. Jerri Tanner
After searching several dealerships trying to make the right decision for our college graduate. Martin Honda was the best fit. They took the time to find exactly what we requested in a vehicle and had patience throughout the entire process. Walt, Chris, Julian, Betty, Marty and Michael Pijuan were absolutely awesome. Thank you so much for making our daughter smile from ear to ear. Martin Honda A++.
I bought my first vehicle here a few months ago and still had another car older with a decent amount of miles on it. We went in and had yet ANOTHER amazing experience from start to finish with Shari. I can not say enough great things about her! Passionate about her job, her clients and taking care of everything we asked for. In and out with no bumps in the road yet again! Top notch if you are buying a car......do not go anywhere else! Shari and Martin Honda is the BEST of the best.
Tony was extremely helpful and knowledgable throughout the car buying process. He listened to our interests and our needs as a consumer, and worked to find vehicles that would be best for us and our lifestyle. He had an honest, flexible and relaxed approach that we truly appreciated. We highly recommend working with and buying a car through Tony at NuCar!
As always the friendliness and level of service was excellent. The work was done in a timely fashion and we were in and out in less than an hour. Also as always I do believe the level of service should be matched by a courtesy of vacuuming the interior--this is my only caveat to a great experience.
I purchased my Mazda in Dec. 2017 & they was nothing but professional to me. They made my car buying experience a great one. I was so nerve & they was patient & very kind to me. I have used their service department & they have explained everything to me so that I can understand. They treat me like a person & not just a customer. I love Cooks Auto & will continue bringing my car to them.
While the technicians who changed the oil and rotated wheels get an A+, I would have to give the service advisors a D. First when making the appt the tech on the phone was more than a little obnoxious and arrogant. When a customer calls and requests service work to be done, it is that person only responsibility to make sure the customer needs are met. Remember, the customer is always right. We made the appointment with some misgivings by me. When we dropped off the vehicle, another service advisor listened to me and did the right thing by asking what we wanted done and saying he would see what he could do about ordering the parts we wanted etc. we pick up vehicle the next day and there is a note that stated they did not know what we wanted, that they could not find what we wanted and that if we put on what we thecustomer wanted it would cause several system failures in the vehicle.
What extra service we were trying to get done is replace the stock front brake pads which were putting an unusual amount of brake dust on the wheels, with a set of carbon fiber ceramic brake pads. Something which is stocked at all automotive stores locally as well as rock auto and auto zone and advanced auto to name a few.
The vehicle in question is used in car shows as well as being driven daily. My problem is, no effort was put in on service teams part and the staff was closed to any other opinion but their own. Not Avery good way to conduct business in my opinion.
Additionally, what was supposed to initially be a no charge bill, was subjected to a fee which was discusssd when vehicle was dropped off. This lends me to believe there is a extreme lack of communication at this facility and consumers should be wary at best having any work completed here.
Traded in my 2014 Durango for 2 vehicals. Told Tom and the staff make my payments as close as possible. After a lot of emails and back and forths the team came threw. Buying process alittle slow. 3 hrs from start to end for paper work but we’ll worth it. Used vehicals don’t come with full gas tanks :( and my it was dark and my truck had a dent that I didn’t see to negotiate being repaired. Other then that great experience
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