Answer to the questions in my title is Heck YES!! I worked with Jay Johnson and he was a fantastic sales person. From the beginning Jay made me fell comfortable and at ease that this was going to be an easy process, and he delivered. Jay is very personable and when working with him it’s not all sell sell sell. He asks questions about you, and makes it about you and not what’s best for him. He makes the process about you. If you want a experience you will never forget and a place to send all your friends and family. I recommend Jay Johnson. Even after the process was over he has been very helpful. I found that some of the weather stripping was coming off from inside the door, I called him and he immediately set me up with Pam in service and rectified the situation without a blink of and eye. Thank you both. Again I definitely went to the right dealership, had the right sales person and got the right price, because Jay made the experience PRICELESS!!!
I absolutely love it!
by mwilsonrn from Wilmington, NC
October 29, 2018
This car met all of my needs. It has plenty of room. I love being able to play music and use my phone through the blue tooth. No cords! Very comfy vehicle. Perfect for what I needed!
Great service but lots of problems figuring out what was wrong with my radio.
My Second Mazda CX9
by TheresaL from Tully,NY
July 28, 2018
We bought it used from a dealer. The navigation system sucks and we end up using apple maps. The gas mileage is not great but otherwise it is comfortable and prety reliable. We have had a few repair issues with the dealer
I had a wonderful experience at this dealership. I was purchasing my first car and have rough credit but Bazz really worked with me and worked for me to help get the car I wanted. He was very nice and polite and even went out of his way to find an iphone charger when my phone died. The finance Manager Mark looked out for me and genuinely cared about helping my credit to only go up from here. I will def be telling everyone I know about this dealership because they really helped me out in purchasing my 2016 VW Jetta!
Best Large Family Car Overall
by croach1701 from Greenville, SC
July 23, 2018
This was by far the best car I have ever had. The size is great, we have three kids all 5' and taller, with our oldest closing in on 6' and he still has room in the back middle seat. It is rough for him in the third row, but there is so much space in the rows in the middle that it's not bad at all. The seats are comfortable even being leather. Car has fantastic pickup, great turn handling, braking, etc. It fits all of us perfectly and we have great trunk space even with the third row seating up. Absolutely zero issues yet, nothing we've had to do except oil changes. Overall I rate this car a 9/10. And it's only a 9 because the third row doesn't have any AC vents, but the whole car cools off quickly, even in the hot South Carolina summer.
Purchased last 6 cars from Thompson. Would not go anywhere else. Great staff, stocked inventory, and competitive pricing. Have bought new and used. Very pleased. Always recommend when a friend is in the market.
Love my fully loaded CX-9 except for...
by ControlFreak from Texas
July 7, 2018
Love this vehicle. Great for running errands around the city or long distant travel. Lots of room inside, passengers ride in comfort. Rear air conditioning is a necessity in Texas (controls in both front and second seating areas. Third row does not have its own control or vent but is not a problem. Great exceleration- very useful when passing on two lane country roads. Only two negatives I’ve experienced are 1. the outside rear view mirrors leave ’blind’ spots where I can loose sight of a person walking or riding a bike. The mirrors are attached to the windows instead of the frame. The windows are ’blacked out’ with plastic molding on the exterior and interior corners. I noticed this issue has been removed on the newer models. 2. I am only 5’2’ tall, when stepping up into the drivers seat is a little bit of a stretch since I have the seat adjusted to a higher setting than taller drivers. It’s only an issue if my back is bothering me. Get this vehicle fully loaded as it is an affordable luxury vehicle. I drive a GrandTouring AWD, towing package (I changed out the hitch to a larger one so I can transport 4+ bicycles or pull a jet ski) leather, power lift gate (which works with remote- nice to have when it’s raining and you are running to your car to load groceries), heated seats (to keep your take out food warm or to heat your own buns) and add remote start (so wonderful in HOT or cold temperatures). This is my second CX-9 the 2015 has less wind noise than the 2011.
Even though we haven???t worked out a deal yet this is by far the best dealer ship experience i???ve had. Greeted right from the front door and sat right down with the Sales Rep i was speaking to all day without an appointment! They are doing everything they can to find a good car for me and my expecting family! Thanks again to Leslie & Abdul!
so happy with purchase
by JennyC from Louisville, KY
June 14, 2018
It met all of my "requirements" plus some. I love how smart it is! It won't let me lock the keys inside. Or the mirror lights that show me when i car is next to me but also makes a noise if my turn signal is on! AMAZING! I'm still excited to drive it everyday even after making the first payment!
Steve Sherman rocks! I am so glad I chose Heritage Catonsville Subaru and that I pre-selected Steve to be my salesperson. Best car-buying experience of my life.
by Phil from Boise
February 14, 2018
We've had two of these cx9's by Mazda. Unfortunately we were hit by someone in our 1st one and had to go get another. We did not want a different model so we ended up getting the same
one because we liked it so much. I can say even though insurance totaled it that it protected us well when we were hit by someone going over 40mph and walked away including our two children. We feel safe driving it and it has been highly reliable so far.
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