Excellent Customer Experience
December 3, 2018
I had a leased, CX5 and just came in for an Oil Change. My lease was coming up at the end of March 2019. I stopped just to see what options I would have at the end of the lease. I was greeted very friendly by EricTaylor. Very pleasantly Eric started to show me my options. Before I knew it I was greeted by Mike Abreu. Mike was the also, so pleasant and helpful. I was feeling so confortable and happy that I had no doubt that I would definitely would chose another Mazda, even though my daughter worked for BMW and always tried to persuade me to get a BMW. Even though I have some credit problems, they both treated me like I was worth Millions. The atmosphere at this dealer was so relaxed friendly by everyone. Every time, everyone made sure I was confortable. Mike and Eric worked so well together, they were not pushy, not imposed there opinions, they were very friendly, professional, helpful and very knowledgeable` There priority was to please me and help in my choice and needs. That day I left a deposit with a car in mind. after Mike Abreu took an application and got me approved for a new car, a dream that I would not think that it would come true. I returned the next day with my 5 year old granddaughter, which was welcomed by Erick and Mike like she was the most important princess walking into that dealer. That gesture by them won my heart and business. My granddaughter is one of my biggest treasure in life. Eric immediately, before thinking of a sale, invited my granddaughter to the snack bar. My granddaughter was in her glory, immediately she said I love this place. Mike came over to greet us, once again treated my granddaughter like the most important customer. He even brought over a toy for her. Once again at that point I was so happy. After talking to my daughter the night before I was not sure of leasing a Mazda: however, after dealing with Mike Abreu and Erick Taylor I had no doubt in my decision. They were very patient in working out the best deal for me. I LOVE MAZDA. when I decided on a car, I dealt with Ron Lupo, another excellent experience. He was pleasant, helpful and very knowledgeable. The best of all I love how united they all work together. Mr. Lupo went out of his way to help me closing the deal. I walked away from his office with an appointment already schedule for my first service in couple of months. My granddaughter was the happiest person looking at all the choices and felt like a princess between all of them. She chose the color and the car that she liked the most. I was driving home and I could not believe the beautiful, confortable and reliable car that I was driving, I will recommend this dealer to everyone that I have an opportunity to do so. I want to personally thank ERIC TAYLOR, MIKE ABREU AND RON LUPO, for their welcomed, professionalism, knowledge and best of all how humble and wonderful human being they are. Wow!! I saw how customer and best of all between their coworkers and they Exceed in every way. I loved everything about this dealer and I also want to mention that the repair shop is also another wonderful experience that I had the last three year and will hopefully continue to enjoy for years to come with my new Mazda. ERIC, MIKE AND RUN on behalf of my daughter and my self, THANK YOU, THANK YOU! for all you guys did for us! MAY GOD BLESS EACH ONE OF YOU ALWAYS !!