I had an a appoinent for my 1st oil change with a 10am appointment and did not leave until almost 1pm. Also had a car wash which barely looked washed still had dirt all over the Rims. Also they never reset my oil life and a day later my tire pressure light came on. Makes me feel as though they didn???t really check the tire pressure as they marked down on the paper.
Our experience at Tyrone Square Mazda was wonderful, starting the moment we arrived on the lot. David met us with a laid back, friendly greeting and a sincere interest in helping us find what we were shopping for. He listened to our budget and driving needs, and showed us a few different options...without trying to up-sale. His knowledge, honesty, and no-pressure salesmanship was so refreshing! He and finance guru, Jason, were able to work up an offer we couldn't refuse in a short amount of time.... without any haggling or double-talk. It's not that often you can walk into a finance office and find that the offer a salesperson gave you is exactly what's on the paperwork. Needless to say, assuming these fellas remain at TSM, we will definitely be repeat customers. Other dealerships we shopped weren't big on people skills, not to mention it took TWO days to get back to us with a price! Their "L"...David and TSM's "W"!
Just purchased a 2018 certified pre-owned Buick LaCrosse Essence yesterday. The whole experience was non-stressful and enjoyable. Chris, Dave, and Bert were exceptionally professional and pleasant to work with! Many thanks for such a positive transaction, Jacqueline H.
Sam is an amazing service advisor. He makes sure that all of my needs are taken care of when I come into the shop. He is also great at explaining what needs to be done. I drive over 100 miles a day and thanks to the service department I have not needed any major work on the car.
This is the best place to have a car serviced. I have bought 2 cars from Braxton and service them at this Mazda for years and I live 3 hours away. Ive walked into other dealerships but keep going back to ferman
I made an appointment to see and road test the CX9 when I arrived the sales associate was waiting in front of the dealership for me., he introduced himself to me I told him I was interested in the Grand Touring so he brought one out to show me he opened the doors and and showed and explained all features then we went for a road test. Returned went inside to his office talk numbers came to an agreement, then returned two days later and now I???m driving my lovely CX9 Grand Touring 😍 love it, Matthew Federico was very professional not pushy like some other sales people. Thank you very much.
Irina and the entire team was great, start to finish!
by Christina from DealerRater.com
November 1, 2018
I came in just starting my car search with very little idea of what I wanted. I was pleasantly surprised when Irina and the team made a great deal on the CX5 I had no idea I would go home with that day. Thank you to all of you!
Brian Medina was very professional and got us all our needs in a vehicle.There was no pressure and the process of buying a car was very pleasant.I would buy a car from Brian again and I will tell all my friends about the experience.
I live in the Carrollwood Area and I go the distance to this Ferman Mazda because of the great customer service there provide every single time I visit they take good care of me and Sam is awesome very knowledgeable and friendly.
Would highly recommend for friendliness and courtesy of sales and service staff makes you feel very comfortable and I definitely will continue to do business with Ferman.
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