I am known for being kind of thrifty with my money, so my daughter and wife were shocked when I bought a new CX 5 from Alberto and then, after liking it so much, I went back the next day and bought a CX 3 for me (CX 5 was for wife). I think Alberto was surprised too, but he came in on his usual day off with no commitment from me to purchase a car. I think he saw something in my eye and he knew he could sell me a second car. He is very pleasant to deal with and most of all, he knows what he is selling, he knows the technology, the engines, weather it is a CVT transmission or which models have a turbo. As a retired engineer, I might ask a couple more slightly technical questions than the average person but salesman should know that stuff, Alberto does. He is very friendly and low pressure. I am glad to have met him and very glad to have bought two cars from him. Alberto says Mazda has been good to him, I hope so because they don't all come like Alberto!
I have been a customer of Doug's Lynnwood Mazda for 6 years. I just leased my 3rd Mazda through them. Each time the service has been exceptional, professional and kind. Duane Weaver has helped me every time. He listens to my needs and concerns and above all, remembers who I am. If you are looking for a dealership that is honest, ethical and professional look no further.
This is a dealership without commissions...they had no incentive other than to collaborate to make me happy. Unlike other dealership experiences where my entire experience was a draw of the luck of the agent who would reach me first, here I encountered collaboration between various employees, all with the common purpose of helping me find the right auto. No pressure with purchase. Excellent follow-up. Impressed.
Eric made my experience of buying a car AMAZING. We had talked via email when I put in for a quote for a 2016 Mazda, CX-5 and he contacted me right away. He was fantastic and kept in touch weekly throughout my researching process. I was talking with three different Mazda dealerships in Seattle and Eric by far earned by business. He was not at all pushy but knowledgeable and and was honest throughout the process. I really appreciated working with him and happily walked away with a new car that very day. If you go to University Mazda, I highlighly recommend getting in touch with Eric to have a great experience.
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