They did not give the Sport Bars to me that were in the pictures online! I have asked twice with no response and I believe if that’s the way the Car appears online then that is what should be included in the Sale.
Found a car on the internet we were interested in, called ahead and they had it ready to show upon our arrival. Buying process very straightforward with pleasant interactions all around. Would buy another car here without hesitation.
Please give my thanks and appreciation to your wonderful sales staff starting with Mr. Michael Barrilleaux,"internet Consultant, Mr. Reyes Garcia,"General Sales Manager" , and last but not least "Big Mike" ... These gentleman made it their mission to ensure our buying experience was met with true professionalism, courtesy and just all around enjoyable!! As my wife and I approached your lot we were met with smiles and great attitudes, this instantly put us at ease being we haven't looked or bought a vehicle in almost twenty years. We definitely were apprehensive, your wonderful team made the whole process easy and tolerable..I would have to say it all started with my phone conversation with Mr. Barrilleaux, he returned my call immediatly and instantly put me at ease.. No pressure whatsoever, It was all worth the hour drive to purchase my used 2006 Dodge Ram 1500.. I definitely would recommend your dealership to my friends and family who are interest in buying a vehicle in the future.. Again please extend my thanks and appreciation to the gentlemen i have noted above for their awesome service to me and my family!! Thank You A Happy and satisfied "Dublin Mazda Customer" Jose Maanao
I had been to this dealership a couple of times to see a used vehicle, each time i met a different salesman and noticed all were very polite and never forced me to buy, but had good product knowledge or tried to get me the info. Though i have seen better used cars of the same model at other dealership i would decide to buy from here, because i think if their sales guys are this good their management should be good if that is so, so will be their after sales service.
I inquired about a CPO Miata online, and Andy Nguyen responded promptly with all the requested info. Throughout the process from test drive to answering my questions, Andy was patient, helpful, and knowledgeable. It certainly made my first Mazda experience amazing!
I email the sales personal and within 24 hours I got a response. They answer all my question and even though I didn't buy from them, they point me in the right duration . Great people to work with. will look into buy a vehicle in the near future. keep up the great work.
I went in with a dead battery and a special request. The ENTIRE team rallied to my cause, taught me what I asked to understand, and helped with some complicated paperwork. End to end a very positive experience!
I cant recommend this dealership enough!
The first time i visited Oak Tree Mazda was to test drive only. Immediately upon walking in I was greeted and helped without having to seek down a salesperson. I was able to test drive the car of my choice very quickly.
The salesperson (Andy) gave me an overview of the car’s features, and even explained the differences between Mazda and other carmakers. He was very objective in his advice and clearly had an extensive knowledge base.
He also explained the pro’s and con’s of leasing vs. buying until we found a financing option I was comfortable with.
When I told him I was still researching vehicles and couldn’t immediately commit, I felt no pressure or gimmicks to sign on the spot- but instead received an invitation to return in the near future.
Andy also followed up with me several times post my visit to check on my vehicle purchase process, providing updated quotes and information on specials and deals as they became available.
After test driving lots of cars, and researching pricing at multiple Mazda dealers, none of the other dealerships in the area came close to the customer experience I received at Oak Tree Mazda. When I returned to purchase my car a month later, I not only got the best deal in the Bay Area, I was also able to give my business to a team that had my best interests at heart from day one!
Submitted an inquiry on their website and was contacted first thing in the morning. Mike Schwartz helped me through the whole test drive and application process, was personable and very knowledgeable. He answered my questions and pointed out what I needed to know as a new owner. I felt very welcome at Oak Tree Mazda, and would come back in the future.
Was making a private sale of our 2015.5 XC60. They allowed me to book a full inspection with very little notice, and did a professional job on the work. They even provided their observations on the prospective buyer.
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