Russ Darrow Mazda is and always will be my dealership of choice for all my service needs. I have been coming to Russ Darrow for many years and have been completely satisfied every time I stop in for a routine oil change or major repairs I can't say enough about the service department going above and beyond to ensure my Mazda is running smoothly for years to come.
I have always admired the your service department for the way they went out of there way to please me. The I take there was my mothers and she always had it serviced there .And I understand way. The six cd changer broke and they went on eBay and went through five CD players before they found one that works. I am very happy with all the service I have had there and will continue to have service on the car there .Thank you Geoff Keats
From the moment I met Don I was at ease with the whole process. He is the most sincere and kind salesman I've every dealt with. It was clear the whole time that he wanted to help me find what was best for me. I wouldn't use another dealer or salesman. 6 out of 5stars !
I always enjoy visiting Russ Darrow Metro Mazda for my routine maintenance. The lounge always has coffee/tea water snacks, there???s electrical outlets and WiFi for my devices, that help pass the time. Great place for sales (purchased our 6 from there...Warren H. Great salesman) and service!! #ZoomZoom
First car sales experience that was actually great!
by Nikki from DealerRater.com
November 2, 2018
The sales person, Don, was literally the first car sales person (in my 34 years of driving) that I trusted and enjoyed working with. Don was very customer focused, working to meet our objectives. He went out of his way to get me the vehicle I needed from another location. We worked out pricing without angst and games. The new car manager is also very calm, even-keeled and trying to earn business fairly. My one and only piece of constructive feedback is that the customer waiting area is past due for some new carpet. :)
Not gonna lie It started out Rough I was to work with a Different associate who really kinda of did me wrong, probably not intentionally,and ended up with Don. He listened to all my needs and wants and in the end I drove off in a car I didnt know I could have.
We bought a VW Atlas from Pete Caruso and he was very courteous and responsive. They were able to get the color we wanted in a timely fashion.
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