Used to be much better
September 19, 2017
I bought my mazda 3 from this place 6 years ago and I can't say anything bad about that process. The next two or three years of getting my car serviced here was great as well, even though I was only getting oil changes and routine maintenance. After that, I don't know what happened to this place but they slowly started changing for the worse. They used to offer up loaner cars for service and even touted it up as this big thing when I first bought my car here. I used to be able to get a loaner car on a few days notice but now they say they don't give one out for routine maintenance and that I have to call up WEEKS in advance.
I used to be able to mention small things that I noticed happening with my car and they would try to take care of it if it was a small issue. This last year I mentioned that I had a small noise issue in my car that seemed to be coming from my trunk and I got the new service manager coming out and arguing and yelling at me while putting his finger in my face. All of this while he tried to get me to pay a $100 diagnostic fee for something I had basically had taken care of every single time I'd been in there for an oil change. The jack in the back and the spare tire always came a bit loose and started making noises, so they'd tighten those down for me and the noise would go away. Guess they no longer show their loyal, longtime customers any love. They also used to top off your fluids, including the windshield wiper fluid, which was always a nice touch... that's since stopped as well.
I was also recently was charged a $10 labor fee to put on 2 wiper blades that I bought from them, something I would have easily done myself if I had known they were going to try to nickel and dime me for damn time they even put their hands on my car. The wiper blades themselves cost $8 a pop but apparently taking 10 seconds to put them isn't something they'll do out of courtesy. Thus far they still give your car a "courtesy" car wash and a driver seat floor vacuum but at this rate I doubt those things will last.
Additionally, I recently had a chance to watch their "car wash" from the nice bmw dealership right across the parking lot, and was shocked by what I saw. I don't except an automated car wash to be nearly as thorough and delicate as a hand wash but I saw drying and wiping towels lying OUTSIDE, ON THE FLOOR, and then being picked up and used to wipe down some poor guy's car. They're literally rubbing swirl marks into the paint of the cars they're giving a "courtesy" wash to. It's really a shame to watch all the small things that made this dealership great disappear one by one. These days every dealership offers the same perks but they seem to do it much better than these guys. Also most other service managers usually know a thing or two about speaking politely to a customer, at least they sweat talk you into their swindle instead of yelling at you like a brute.
Hopefully the buying experience here is still good like when I went through that but I'd go ahead and take your car to another dealership or to your local shop to get serviced as soon as your car is out of warranty, or maybe sooner than that.