My 2018 ram 1500 Laramie had an issue fueling at the gas pump, I deduced that it could be the charcoal canister. When Berna from the dealership called me back she confirmed that the maintenance department agreed with my diagnosis. She said my truck would be in the shop for four days end it was completely covered under warranty zero dollar deductible and a free one rental vehicle for me to use in the meantime. Although I was a little upset about my truck being in the shop and being so new, I was very pleased with the service and they got the job done in three days instead of four.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
I DID MY WEB RESEARCH AND FOUND HALL HYUNDAI CHESAPEAKE'S SITE ADDRESSED ALL THE INFORMATION I WANTED. THEIR INVENTORY HAD THE CAR I WANTED AND THEIR ONLINE PRICE BROUGHT ME TO THE DEALERSHIP WITH THE CONFIDENCE TO BUY MY NEW CAR THERE. MY SALESPERSON, JIMMY STANCIL, MADE THE PURCHASE EASY AND MADE SURE MY CAR WAS BEAUTIFUL WHEN I DROVE IT AWAY.
I needed to follow-up on my previous review and say that Cavalier Mazda stepped up to the plate and paid me the difference between the diminished value and full value trade in. They proved to be a stand up business/dealership. Thank you Cavalier for doing the right thing.
Leon was amazing! He really helped me pick out a car that I would love. He’s truly an expert. I would definitely recommend a friend.
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